Summary
Overview
Work History
Education
Skills
Timeline
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Anna McDonald

Tucson,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Team Member

Quality Brands
04.2023 - Current


  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Team Leader

Mr. Cooper Mortgage
01.2017 - 07.2020
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

Associate of Applied Science - Surgical Technology

Pima Community College
Tucson, AZ
05.2024

Skills

  • Complaint resolution
  • Attention to Detail
  • Positive Attitude
  • Teamwork and Collaboration
  • Self Motivation
  • Analytical Skills
  • Time management abilities

Timeline

Team Member

Quality Brands
04.2023 - Current

Team Leader

Mr. Cooper Mortgage
01.2017 - 07.2020

Associate of Applied Science - Surgical Technology

Pima Community College

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Anna McDonald