Anna McGrail
Milldale,CT
Summary
Experience serving, bussing, and hosting and tending to banquet parties from IHOP and The Manor Inn in Southington, CT. I also have experience preparing beverages and selling nutrition supplements at Smoothie King in Baton Rouge, LA and UNutrition in Hamden, CT, as well as, nutrition advising. All of which, maintained a key role of establishing relationships with customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
The Manor Inn
05.2023 - Current
- Serving a la carte and banquet
- Hosting front of house and seating/greeting customers
- Provided exceptional customer service by proactively anticipating clients'' needs.
- POS operation
Customer Service
UNutrition
05.2022 - 08.2022
- Opened and closed store with proper shift changes
- Established relationships with customers
- Prepped, cleaned, and organized store
- Prepared protein shakes, energy teas and other nutritional advice
Customer Service
Smoothie King
Baton Rouge, LA
01.2022 - 04.2022
- Attended customers’ needs on register and behind counter
- Prepped and organized supply
- Cleaned establishment
- Made smoothies to satisfy customers’ orders
Server/Busser/Runner/Hostess
IHOP
01.2021 - 04.2021
- Greeted customers at front door in a timely manner
- Worked collaboratively with other team members to satisfy the customer’s needs
- Served customers and fulfilled additional requests
- Upheld food safety and precautions according to new COVID restrictions
- POS operation
Education
Southington High School
01.2021
Louisiana State University
01.2025
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Sales Techniques
- Conflict and Complaint Resolution
Certification
- CPR and First Aid Certified
- HubSpot Inbound Certification - Social Media Marketing
Additional Information
- HubSpot Inbound Certification - Social Media Marketing
Timeline
Customer Service
The Manor Inn
05.2023 - Current
Customer Service
UNutrition
05.2022 - 08.2022
Customer Service
Smoothie King
01.2022 - 04.2022
Server/Busser/Runner/Hostess
IHOP
01.2021 - 04.2021
Southington High School
Louisiana State University