ANNA MERCADO
Fullerton,USA
Summary
Healthcare specialist with a strong background in patient service and team management. Proficient in electronic health record systems, appointment scheduling, and maintaining patient confidentiality, effectively supporting clinical teams to optimize care delivery and improve patient interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Patient Service Specialist (ER Dept)
Providence St. Jude Medical Center
Fullerton, US
08.2024 - Current
- Coordinated with Emergency Department and Inpatient teams to enhance patient care and safety outcomes.
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Assisted patients with registration and verification of insurance information.
- Facilitated communication between patients and healthcare providers to resolve inquiries and improve patient experience.
- Managed team members and adjusted daily schedules to ensure optimal coverage and support for patient needs.
Front Medical Receptionist
Southern California University of Health Sciences
Whittier, US
06.2024 - 08.2024
- Welcomed patients and visitors with professionalism, fostering a positive atmosphere and ensuring comfort during their visits.
- Oversaw daily patient check-ins and check-outs, ensuring a smooth and efficient process for all patients.
- Scheduled appointments using electronic health record systems effectively.
- Executed various patient-facing administrative responsibilities, focusing on guiding prospective patients to fully utilize SCU Health's clinical services and providing excellent experiences during their interactions.
- Collaborated with Central Billing Office, SCU Health Marketing, and supervising doctors to streamline office operations and enhance patient experience.
Client Care Specialist II
Redemption Psychiatry, LLC
Chandler, US
05.2023 - 04.2024
- Managed incoming phone calls, scheduled appointments, answered emails, and handled paperwork to support clinical staff.
- Reviewed provider progress notes and guided patients through FMLA leave or IEP filing process.
- Assisted physicians with patient documentation during medical examinations.
- Maintained confidentiality and HIPAA compliance while updating patient records with new information.
- Recorded medical histories, vital signs, medications, and diagnostic test results in electronic health records EHR.
- Delivered emotional support to patients, enhancing their recovery experience.
Front Desk
On The Mend Physical Therapy
Mesa, US
01.2023 - 04.2023
- Provided exceptional customer service, fostering strong relationships and enhancing patient experiences.
- Gathered information from patients, processed registration paperwork and collected payments.
- Relayed messages and transferred records between staff and offices, ensuring seamless patient care.
- Coordinated referrals to specialists and other healthcare providers, streamlining patient access to necessary services.
- Photocopied, faxed, and filed patients' records practicing confidentiality measures.
Front Manager
UnPhogettable
Chandler, US
11.2017 - 12.2022
- Resolved escalated customer service issues, ensuring satisfactory outcomes for all parties involved.
- Trained new employees on company policies and operational procedures.
- Implemented corrective actions for issues, monitored food quality and service standards throughout restaurant facilities and kitchen areas.
- Managed inventory of supplies required for front end operations, such as bags, receipt paper, etc.
- Monitored cash registers for accurate transactions, preventing theft and discrepancies.
Restaurant Manager
Thai Spices
Mesa, US
03.2012 - 03.2017
- Oversaw day-to-day operations within budget, optimizing labor, product, and service strategies to enhance service quality.
- Recruited, trained, and mentored new staff to deliver top-quality customer service.
- Worked with FOH and BOH staff to support superior service delivery.
- Improved business operations through team training, customer engagement, and marketing strategy.
- Executed marketing strategies that attracted new customers and contributed to overall sales growth.
- Developed weekly work schedule to meet business demands.
- Monitored daily cash flow, reconciling discrepancies and preparing accurate financial reports.
Education
Certificate - Pharmacy Technician
Chandler Gilbert Community College
11-2011
Associate in Arts (A.A.) - Psychology
City College of San Francisco
05-2007
Health Care Management -
E-Cornell
Online05-2026
Skills
- Patient charting expertise
- Healthcare compliance
- Patient confidentiality
- Healthcare Software knowledge
- Registration administration
- Team management
- Compassionate patient care
- Professionalism and Ethics
- Cultural awareness
Certification
- First Aid Certification
- Health Care Management
Languages
- English, Native
- Tagalog, Native
- Spanish, Limited
Timeline
Lead Patient Service Specialist (ER Dept)
Providence St. Jude Medical Center
08.2024 - Current
Front Medical Receptionist
Southern California University of Health Sciences
06.2024 - 08.2024
Client Care Specialist II
Redemption Psychiatry, LLC
05.2023 - 04.2024
Front Desk
On The Mend Physical Therapy
01.2023 - 04.2023
Front Manager
UnPhogettable
11.2017 - 12.2022
Restaurant Manager
Thai Spices
03.2012 - 03.2017
Certificate - Pharmacy Technician
Chandler Gilbert Community College
Associate in Arts (A.A.) - Psychology
City College of San Francisco
Health Care Management -
E-Cornell