Anna Montalvo
San Antonio,TX
Summary
The fanatical hospitality is a proven expertise in customer service and team leadership at Max and Louies New York Dinner. Skilled in enhancing store organization and employee training, resulting in improved sales performance and customer satisfaction. Adept at problem-solving and fostering a collaborative work environment to drive success.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Max and Louies New York
02.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Sales Floor Associate Cashier
Walgreens
07.2021 - 03.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Team Leader, Sales Operations
Americas Best Glasses And Contacts
03.2021 - 02.2023
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Monitored daily sales performance and provided feedback to each team member.
Education
Associate of Science - Computer Science
San Antonio College
San Antonio, TX06-2028
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Employee coaching
Accomplishments
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Interests
- Food Tourism
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Web Development and Design
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Video Gaming
- Playing Sports
- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
Timeline
Assistant Store Manager
Max and Louies New York
02.2023 - Current
Sales Floor Associate Cashier
Walgreens
07.2021 - 03.2023
Team Leader, Sales Operations
Americas Best Glasses And Contacts
03.2021 - 02.2023
Associate of Science - Computer Science
San Antonio College
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