- Dancing
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Interior Design
- Fashion and Style
- I enjoy cooking for friends and family gatherings
ANNA MOORE YOUNG
Victorville
Summary
Dedicated professional with a robust background in administrative support and customer service within healthcare settings. Proficient in optimizing patient flow and ensuring compliance with regulations, contributing to improved service quality and patient satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Medical Secretary
Retired From Working
Loma Linda, CA
01.1989 - 02.2004
- Managed scheduling for multiple physicians, optimizing patient flow and reducing wait times.
- Coordinated communication between staff and patients, enhancing service quality and patient satisfaction.
- Developed and maintained electronic health records systems, ensuring accuracy and compliance with regulations.
- Trained and mentored junior administrative staff, fostering professional development and team efficiency.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Enhanced office productivity by handling high volume of callers per day.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
ICU Unit Secretary
St. Bernardine's Hospital
San Bernardino, CA
06.1982 - 01.1989
- Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
- Coordinated communication between medical staff, patients, and families to facilitate care continuity.
- Maintained electronic health records, ensuring data accuracy and compliance with hospital protocols.
- Oversaw scheduling of critical care appointments, optimizing unit workflow and resource allocation.
- Trained new staff on administrative procedures, enhancing team efficiency and knowledge sharing.
- Implemented updates to filing systems, improving retrieval speed for patient information.
- Served as a liaison between ICU staff, patients, families, physicians, and other departments within the hospital setting.
- Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
- Participated in regular safety drills designed specifically for intensive care settings—enhancing preparedness among ICU team members.
- Enhanced patient care by efficiently managing ICU unit tasks and ensuring smooth operation of the department.
- Streamlined ICU operations with meticulous attention to detail in managing patient documentation and charting updates.
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Collaborated with interdisciplinary teams to ensure comprehensive care for critically ill patients, improving overall outcomes.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
San Bernardino Valley College
San Bernardino, CA04-2000
Skills
- Organizational growth
- HIPAA regulations
- Professional telephone etiquette
- Telephone customer support
- ICD-10 coding
- Effective communication
- Electronic health records experience
- Staff training and development
- Medical terminology expertise
- Medical terminology
- Vendor relations management
- Policy and procedure implementation
- Medical records management
- Transcription
- Medical coding
- Records retention and destruction
- Customer service
- Critical thinking
- HIPAA compliance
- Strong organizational skills
- Electronic health records
- HIPAA
- Administrative support experience
- EMR updating
- Test result tracking
- Patient appointment coordination
- Phone reception
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Organizational skills
- Decision-making
- Flexible schedule
Accomplishments
Returned to school at Irvine Community college to study Real Estate. ! was one class away from going to the State board for Realtors License. My husband passed away due to contracting Agent Orange disease while he was stationed in Vietnam. I needed time to transition and reconfigure my life without him.
Certification
Medical Secretary, Medical Records Designee, Medical Terminology, Electrocardiogram Interpretation.
Interests
Timeline
Senior Medical Secretary
Retired From Working
01.1989 - 02.2004
ICU Unit Secretary
St. Bernardine's Hospital
06.1982 - 01.1989
High School Diploma -
San Bernardino Valley College