Anna Mortensen
Provo,UT
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Currently working on a Bachelor's Degree in Business with a focus on either Human Resources, Marketing, or Experience Design. Seeking to eventually transition into a corporate field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Sales Trainer
Nordstrom
01.2023 - 08.2024
- Provided coaching and mentoring to newly hired employees.
Retail Sales Associate
Nordstrom
06.2022 - 08.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Customer Service Representative
Gabb Wireless
10.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Syracuse High School
Syracuse, UT05-2021
Skills
- Customer service
- Critical thinking
- Customer relations
- Call center experience
- Conflict resolution
- Retail sales
Timeline
Retail Sales Trainer
Nordstrom
01.2023 - 08.2024
Retail Sales Associate
Nordstrom
06.2022 - 08.2024
Customer Service Representative
Gabb Wireless
10.2021 - 06.2022
High School Diploma -
Syracuse High School