Suelen Moreira
Providence,RI
Summary
Organized and results-driven Retail Sales Supervisor with proven expertise in enhancing store operations and customer satisfaction in luxury retail. Adept at client relations, inventory management, and team leadership. Seeking to leverage strong communication and organizational skills in a growing company to contribute to its success. Known for discretion, attention to detail, and ability to handle competing priorities with professionalism.
Overview
9
9
years of professional experience
Work History
Retail Sales Trainer
Coach
Wrentham, MA
10.2024 - Current
- Led daily operations at Coach, surpassing sales targets and ensuring top-tier client satisfaction.
- Developed and managed client events, enhancing customer loyalty and aligning with corporate objectives.
- Trained and mentored new hires, fostering a team-oriented culture and adherence to company standards.
- Facilitated seamless inventory management, optimizing product availability and store performance.
- Support executive visits and corporate walkthroughs by organizing floor sets and ensuring brand compliance.
Account Sales Manager
Boston Direct
Boston, MA
10.2022 - Current
- Developed strategic sales plans to expand market presence and increase revenue.
- Cultivated relationships with key clients to enhance customer satisfaction and loyalty.
- Demonstrated strong leadership skills by mentoring new sales team members, helping them quickly integrate into the company culture and achieve success in their roles.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Bank of America
Providence, RI
03.2020 - 10.2022
- Maintained exemplary transaction accuracy at Bank of America, supporting compliance and customer trust.
- Supported branch management in daily operations, including audit preparation, cash reconciliation, and procedural oversight.
- Built strong relationships with customers, troubleshooting account issues, and recommending financial solutions.
- Assisted with opening/closing procedures, and training new hires on compliance and service protocols.
- Adhered to compliance regulations and maintained confidentiality of client information.
Data Entry Clerk
Merrill Edge
Lincoln, RI
06.2019 - 03.2020
- Provided administrative support to senior associates, including document preparation, and case tracking.
- Conducted research and analysis on client accounts delivering recommendations and escalation summaries to leadership.
- Updated and maintained databases, ensuring accurate and timely client records.
- Drafted correspondence and documentation for client communication, demonstrating strong written communication skills.
- Verified data accuracy by cross-referencing multiple sources.
Accounts Payable Clerk
University of Rhode Island
Kingston, RI
08.2016 - 12.2018
- Managed financial data entry and reconciliation in accounting software, ensuring accurate and timely reporting.
- Compiled and maintained financial records, preparing spreadsheets, journals, and ledgers for university accounting staff.
- Assisted with audit preparation and compliance reporting, ensuring accuracy and adherence to institutional standards.
- Performed general office management duties, including answering phones, scheduling meetings, and handling correspondence.
- Provided administrative support to faculty and staff, demonstrating ability to multitask across departments.
Education
Associate of Science - Business
University of Rhode Island
Kingston, RIAssociate of Science - Business
Year Up
Boston, MA01.2020
Skills
Retail Sales
Client Relationship Building
Inventory Control
Staff Training and Development
Customer Experience Enhancement
Microsoft Offiice
References
References available upon request
Timeline
Retail Sales Trainer
Coach
10.2024 - Current
Account Sales Manager
Boston Direct
10.2022 - Current
Customer Service Representative
Bank of America
03.2020 - 10.2022
Data Entry Clerk
Merrill Edge
06.2019 - 03.2020
Accounts Payable Clerk
University of Rhode Island
08.2016 - 12.2018
Associate of Science - Business
University of Rhode Island
Associate of Science - Business
Year Up