Anna Murillo
Peoria,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. As well as highly-motivated with the desire to take on new challenges. Strong work ethic, and adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
* Full work history not listed
Overview
3
3
years of professional experience
Work History
Stay-at-home Mom
Self Employed
Peoria
01.2023 - Current
- Provide an excellent home life to my family full of well prepared meals, intentional activities, and safe clean environment.
Customer Service Representative
CallPointe
Phoenix, Arizona
06.2022 - 12.2022
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Receptionist
Driggs Title Agency
Goodyear, Arizona
01.2022 - 06.2022
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Preschool Teacher
Mount View Christian Preschool
Phoenix, Arizona
08.2021 - 12.2021
- Monitored student progress to ensure cooperation and growth.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Participated in workshops, trainings and conferences to improve educational skills.
- Assisted in providing a safe and secure environment for children.
Education
Avalon Cosmetics
Phoenix, Arizona06-2021
High School Diploma -
Willow Canyon High School
Surprise, AZ05-2019
Skills
- Problem-solving
- Customer relations
- Multitasking Abilities
- Organization and time management
- Analytical and critical thinking
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Collaboration
- Dependable and responsible
Timeline
Stay-at-home Mom
Self Employed
01.2023 - Current
Customer Service Representative
CallPointe
06.2022 - 12.2022
Receptionist
Driggs Title Agency
01.2022 - 06.2022
Preschool Teacher
Mount View Christian Preschool
08.2021 - 12.2021
Avalon Cosmetics
High School Diploma -
Willow Canyon High School