Anna Murphy
Manager
Charleston,WV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Insurance Verification Coordinator
Associates In Counseling And Psychology, Inc.
01.2021 - Current
- Verified client information by analyzing existing evidence on file.
- Determined the appropriateness of payers to protect the organization and minimize risk.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Established and maintained relationships with insurance providers for productive communications.
Retail Management
CJ Banks
10.2020 - 03.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Management
Altar'd State
11.2015 - 04.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Trained and developed 15-25 employees for ease of transition into the selling culture. Mentored team members to enhance professional development and accountability in the workplace.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Management
Bath & Body Works
10.2012 - 10.2015
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring, and training of 20 to 40 team members, depending on the season, on proper protocols and customer service standards.
- Established objectives to offer team members a clear roadmap to help the company achieve overall goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Management
David's Bridal
08.2010 - 10.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed 5 to 10 new employees each bridal season to ensure excellent customer experiences.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Managed Bridal Show Events to introduce the community to the company and to drive sales.
Retail Management
Limited Brands Inc.
12.1993 - 08.2010
- Established objectives to offer team members standards to help the company achieve overall goals while exceeding customers' expectations.
- Recruited, hired, and trained new employees for ease of transition into the company. Developed established employees' skills to assist them to grow within the company. Over the years, developed approximately 15 employees who became managers in this and other companies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained store daily operations, loss prevention, and visual standards through clear communication with the team members.
Education
Bachelor of Arts - International Studies
West Virginia University
Morgantown, WV12.1988
Skills
- Customer Relations
- Business Planning
- Staff Development and Management
- Sales Growth
- Operations Management
- Performance Management
- Loss Prevention
- Verbal and Written Communications
- Visual Merchandising
Affiliations
Central Childcare of West Virginia
Languages
French
Elementary
Spanish
Elementary
Timeline
Insurance Verification Coordinator
Associates In Counseling And Psychology, Inc.
01.2021 - Current
Retail Management
CJ Banks
10.2020 - 03.2021
Retail Management
Altar'd State
11.2015 - 04.2018
Retail Management
Bath & Body Works
10.2012 - 10.2015
Retail Management
David's Bridal
08.2010 - 10.2012
Retail Management
Limited Brands Inc.
12.1993 - 08.2010
Bachelor of Arts - International Studies
West Virginia University
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