Anna Neuhart

• Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
• Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
• Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
• Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees
• Monitored CCTV cameras and alarm systems for security breaches.
• Filing charges on theft suspects and attending court for those said suspects.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.

• Overseeing total store operations, establishing consistent routines, and leading 15-20 team members to ensure departments are organized, in-stock, signed and labeled appropriately,
• Skills in workload efficiency across the store; including coaching team members in all areas, problem solving while prioritizing the guest experience
• Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
• Developed strong relationships with guests

through attentive service and prompt resolution of any concerns or complaints.

• Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
• Enhanced closing procedures by streamlining processes and implementing time-saving strategies.

• Ensure proper execution on all food safety standards and cleaning routines
• Experience in leading a team of 8-10 hourly baristas; including skills in interviewing, developing, coaching, evaluating and retaining talent
• Knowledge of department sales trends, inventory management, customer shopping patterns and promotion strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.