Anna Nguyen
SEMINOLE,Florida
Summary
Versatile employee who can hone any skill necessary in order to perform any given task as efficiently as possible. An upbeat attitude and fast thinker who is able to connect with customers while providing excellent and timely service. Adaptable with interpersonal and intrapersonal conflict through quick thinking and communication.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Server
Waffle House
05.2021 - 06.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Master Grill Operator
Waffle House
01.2022 - 06.2023
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Trained new team members on kitchen operations and safety protocols.
Relief Manager
Waffle House
05.2022 - 06.2023
- Monitored working environment, making sure it was a safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
05.2021
- Completed AP course in Human History
- Completed AP course in World History
- Completed AP course in European History
- Completed AP course in Statistics
- Magna cum laude graduate
Skills
- Training Initiatives
- Excellent Math Skills
- Service Quality
- Corrective Actions
- Problem Solving
- Guest Relations Management
- Anticipating Guest Needs
- Natural Leadership
- Quick-Learning
- Teamwork and Collaboration
Certification
- Microsoft Word 2016 Certification
- Microsoft Excel 2016 Certification
- Microsoft Powerpoint 2016 Certification
- ServSafe Certification
Languages
Vietnamese
Timeline
Relief Manager - Waffle House
05.2022 - 06.2023
Master Grill Operator - Waffle House
01.2022 - 06.2023
Server - Waffle House
05.2021 - 06.2023
Seminole High School - High School Diploma,