Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aliyah Muaau

Naples,FL

Summary

Gifted server able to build relationships, and to cultivate large repeat customer base due to providing outstanding customer service. Skillful at problem solving, and resolving any customer facing issues that may be encountered. Flexible, able to change gears quickly depending on the circumstance. Extensive knowledge of wine pairings, and wine service, as well as skilled at upselling.

Overview

2
2
years of professional experience

Work History

Server Shift Leader

Giuseppe And The Lion
09.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.

Server Trainer

Sienna Lakes Senior Living
10.2021 - 09.2022
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Provided coaching and mentoring to employees.

Hostess

Giuseppe And The Lion
09.2021 - 01.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Barron Collier High School
Naples, FL
05.2022

Skills

  • Wine and Liquor Service
  • Performance Strategies
  • Courteous Phone Demeanor
  • Customer Preferences
  • Restaurant Operation
  • Training Initiatives

Languages

Spanish
Full Professional

Timeline

Server Trainer

Sienna Lakes Senior Living
10.2021 - 09.2022

Server Shift Leader

Giuseppe And The Lion
09.2021 - Current

Hostess

Giuseppe And The Lion
09.2021 - 01.2022

High School Diploma -

Barron Collier High School

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Aliyah Muaau