Tamara Young
server
Ventura,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized server with 20 + years experience in restaurant environments. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike. Dependable, quality-focused professional well-versed in serving delicious food and beverages. Collaborative team leader with comprehensive background of equitable supervision Service-oriented staff member with years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving while maintaining dining, kitchen and cleanliness standards.
Overview
21
21
years of professional experience
Work History
Server Shift Leader
The Draft At Mupu Grill
Santa Paula, CA
09.2020 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed scheduling for 12 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Cultivated warm relationships with regular customers.
Server Shift Leader
Cronies Sports Grill
Camarillo , CA
04.2001 - 12.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Lu Ross Academy
Ventura, CA06.1998
Skills
- Food and Beverage Service
- PPE Guideline Compliance
- Operational Efficiency
- Transactions and Cash Handling
- Warm and Friendly
- Menu Memorization and Presentation
- Team Player
- Restaurant Operation
- Customer Service and Rapport
- Order Accuracy and Delivery
- High-Volume Dining
- POS Transactions
- Human Resource Management
- Natural Leadership
- Valid Food Handlers Certification
- Wine and Liquor Service
Timeline
Server Shift Leader
The Draft At Mupu Grill
09.2020 - Current
Server Shift Leader
Cronies Sports Grill
04.2001 - 12.2020
High School Diploma -
Lu Ross Academy
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