Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shari Folenius

Eugene,OR

Summary

Proven leader and effective communicator, adept at fostering teamwork and enhancing customer satisfaction at Sharis Restaurant. Excelled in conflict resolution and upselling, significantly contributing to team success. Skilled in food safety and guest service, consistently ensuring high-quality dining experiences. Demonstrates a keen ability to multitask and maintain composure under pressure, driving positive outcomes. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Sharis Restaurant
12.2006 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma - General Studies

Junction City High School
Junction City, OR
06.1985

Skills

  • Table Bussing
  • Guest service
  • Food Safety
  • Dining room logistics
  • Cleaning and sanitation
  • Cool Under Pressure
  • Team Leadership
  • Reliable and Responsible
  • Attention to Detail
  • Decision-Making
  • Team Player
  • Cleaning and sanitizing
  • Teamwork and Collaboration
  • High Energy and Stamina
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Relationship Building
  • Beverage Preparation
  • Upselling and Cross Selling
  • Adaptable and Flexible
  • Menu Recommendations
  • Order Accuracy
  • Courteous Phone Demeanor
  • Cash Handling
  • Food handling
  • Food and Beverage Service
  • Point of sale operation
  • Item promotion
  • Food Preparation and Safety
  • Age Verification
  • Warm and Friendly
  • Table Monitoring and Turnover

Certification

Food handler card and OLCC up to date.

Timeline

Server Shift Leader

Sharis Restaurant
12.2006 - Current

High School Diploma - General Studies

Junction City High School
Shari Folenius