Wendy Lederman
Eastman,GA
Summary
Experienced supervisor with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness.
Experienced supervisor offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Expert at providing exceptional customer service by quickly and energetically completing special requests.
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
29
29
years of professional experience
Work History
Server Shift Leader
Melody's coastal cafe
Midway, GA
08.2019 - Current
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
Server
Huddle House
, GA
02.2019 - 08.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Customer Service Manager
Walmart
Rincon, GA
07.2004 - 02.2006
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained new quality-focused customer service representatives.
Shift Leader
Pizza Hut
Dublin, GA
07.1997 - 09.2003
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Associate of Applied Science - Practical Nursing
Ogeechee Technical College
Statesboro, GA05.2016
Skills
- Cleaning and sanitation
- Verbal and written communication
- Personnel training
- Menu knowledge
- Guest service
- Liquor, wine and food service
- Dining customer service
- Point of Sale (POS) system operations
- Safe food handling
Timeline
Server Shift Leader
Melody's coastal cafe
08.2019 - Current
Server
Huddle House
02.2019 - 08.2019
Customer Service Manager
Walmart
07.2004 - 02.2006
Shift Leader
Pizza Hut
07.1997 - 09.2003
Associate of Applied Science - Practical Nursing
Ogeechee Technical College