Katlyn Casarez
San Antonio,TX
Summary
Highly skilled in team leadership within fast-paced restaurant environment, seeking to transition into new field. Developed strong problem-solving abilities and exceptional customer service skills. Dedicated to utilizing these transferable skills to contribute effectively in new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Smoothie King
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
Education
James Madison Online High School
Georgia 12.2021
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Verbal and written communication
- Guest service
- Staff motivation
- Cleaning and sanitation
- Strong leadership
- Team leadership
- Reliable and responsible
- Attention to detail
- Team player
- Teamwork and collaboration
- Cleaning and sanitizing
- High energy and stamina
- Staff training
- Relationship building
- Order accuracy
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server Shift Leader
Smoothie King
02.2023 - Current
James Madison Online High School
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