Sarah Burke
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
Johnny's Pizza
06.2019 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with mangers, verifying satisfactory outcomes for involved parties.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Associate of Applied Science -
Lanier Technical College
Oakwood, GA05.2022
High School Diploma -
Creekview High School
Canton, GA05.2018
Skills
- Dining Room Cleaning and Upkeep
- Safe Handling Standards
- Workflow Coordination
- Cool Under Pressure
- Storage Organization
- Phone Inquiries
- Guest Relations
- Cleaning and Sanitation
- Warm and Friendly
Timeline
Server Shift Leader
Johnny's Pizza
06.2019 - Current
Associate of Applied Science -
Lanier Technical College
High School Diploma -
Creekview High School
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