Hi, I’m
Tania Vargas Herrera
Aurora,CO
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
years of professional experience
Work History
El Lucerito Mexican RestaurantAurora, CO
Server Shift Leader
12.2017 - 09.2019
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Cultivated warm relationships with regular customers.
IHOPAurora, CO
Server
03.2016 - 04.2017
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Sams No 3Aurora , CO
Host
03.2015 - 02.2016
Job overview
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
El Jalapeno Authentic Mexican RestaurantAurora, CO
Server
03.2014 - 05.2015
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
IHOPAurora, CO
Server
03.2022 - 06.2022
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Gateway High School, Aurora, CO
GED
09.2014
Skills
- Team Player
- Able to Lift 30 Pounds
- Conflict and Complaint Resolution
- Food and Beverage Service
- Order Accuracy and Delivery
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Transactions and Cash Handling
- Warm and Friendly
- Menu Memorization and Presentation
- Cool Under Pressure
- Beverage Preparation
- Waiting Tables
Timeline
Server
IHOP
03.2022 - 06.2022
Server Shift Leader
El Lucerito Mexican Restaurant
12.2017 - 09.2019
Server
IHOP
03.2016 - 04.2017
Host
Sams No 3
03.2015 - 02.2016
Server
El Jalapeno Authentic Mexican Restaurant
03.2014 - 05.2015
Gateway High School
GED
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