Zackary Jesurum
Fresno,CA
Summary
Proven leader and overachiever with extensive experience in the hospitality and sales sectors, notably at The Cheesecake Factory. Excelled in fostering team unity, enhancing customer satisfaction, and driving sales growth through effective problem-solving and multitasking. Skilled in shift planning and verbal communication, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Shift Leader
The Cheesecake Factory
2019.10 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Server
Applebees
2018.09 - 2020.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Salesperson
Royal Security
2018.01 - 2018.09
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Executed door to door cold knocking for potential sales and reaching out to the customers needs ahead of time.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma - Business
Central East
Fresno, CA05.2014
Skills
- Overachiever
- Shift planning
- Personnel Training
- Verbal and written communication
- Marketing initiatives
- Team Leadership
- Reliable and Responsible
- Attention to Detail
- Team Player
- Staff Training
- Adaptable and Flexible
- Quality Control
- Problem-Solving
- Multitasking
Certification
Real Estate Certificate
Timeline
Server Shift Leader
The Cheesecake Factory
2019.10 - Current
Server
Applebees
2018.09 - 2020.03
Salesperson
Royal Security
2018.01 - 2018.09
High School Diploma - Business
Central East
Real Estate Certificate
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