MALAYJIA JACKSON
Iowa,LA
Summary
Strategic Leader known for high productivity and efficient task completion. Skilled in team motivation, strategic planning, and conflict resolution, ensuring smooth operations and project success. Excel in communication, adaptability, and problem-solving to lead teams effectively towards achieving goals.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
To-Go Leader
Texas Roadhouse
Lake Charles, LA
09.2026 - Current
- Processed phone and online takeout orders through POS system, managing cash and credit payments to facilitate seamless transactions.
- Ran food out to cars for curbside pickup with high energy and a friendly, welcoming attitude, even during fast-paced weekend rushes.
- Worked closely with the kitchen line and expo to keep track of ticket times and ensure orders came out hot, fresh, and on time.
- Organized and packed large family orders, ensuring accuracy and presentation for every guest.
- Maintained fully stocked To-Go station with dressings, silverware kits, honey cinnamon butter, and bags to support team during customer rushes.
Crew Trainer
McDonald's
Lake Charles, LA
05.2022 - Current
- Directed the onboarding, training, and mentorship of 15+ incoming crew members per quarter, utilizing digital learning modules to accelerate time-to-productivity by 20% while providing supportive customer service coaching.
- Enforced Quality, Service, and Cleanliness (QSC) standards, achieving 100% compliance with food safety regulations, critical temperature controls, and FIFO inventory protocols.
- Trained crew members on secure cash handling procedures, POS register operations, and till reconciliation, ensuring financial accuracy and eliminating cash discrepancies during shifts.
- Coached team members across high-volume stations, enhancing order accuracy, guest satisfaction, and speed-of-service metrics.
- Partnered with shift management during peak business hours to optimize station deployment, dynamically eliminating bottlenecks and maintaining seamless customer flow.
To-Go Leader
Olive Garden
Lake Charles, LA
10.2025 - 09.2026
- Managed high-volume To-Go and catering operations, ensuring precise assembly and packaging of complex multi-item family meals, including signature soups, fresh salads, dressings, breadsticks, and entrees.
- Executed order-taking and POS processing for phone-in, walk-in, and online/third-party delivery requests while organizing pickup alley for efficiency.
- Executed accurate order-taking and POS processing for phone-in, walk-in, and online/third-party delivery requests while maintaining strict organization of the pickup alley.
- Coordinated large-scale catering orders, guaranteeing complete accuracy on large-party packages and secure handling of financial transactions.
- Coordinated large-scale catering orders, ensuring accuracy on large-party packages and secure financial transactions.
- Resolved guest service inquiries and executed rapid service recovery with warm, welcoming attitude, enhancing guest satisfaction and loyalty.
Education
High School Diploma -
Lake Charles College Prep
Lake Charles, LA 08.2022 - 05.2026
College -
McNeese State University
Skills
- Customer Service
- Policy enforcement
- Decision-making
- Goal oriented
- Verbal and written communication
- Public speaking
- Active Listening
- Empathy
- De-escalation
- Conflict Resolution
- Problem-solving
- Team Leadership
- Teamwork
- Multitasking
- Time Management
- Attention to Detail
- Work Under Pressure
- Adaptability
- Punctuality
- Overachiever
- POS Systems
- Cash Handling
- Food Safety
- Expense control
- Goal setting
- Strategic planning
- Continuous improvements
- Talent development
- Relationship building
- Analytical thinking
Certification
ServSafe Certified, Professional Business Certification
Timeline
To-Go Leader
Texas Roadhouse
09.2026 - Current
To-Go Leader
Olive Garden
10.2025 - 09.2026
High School Diploma -
Lake Charles College Prep
08.2022 - 05.2026
Crew Trainer
McDonald's
05.2022 - Current
College -
McNeese State University