Erin Hinrichs
Bradenton,FL
Summary
Seasoned professional with a proven track record at NCOs Enterprise, adept in organization and personnel training. Excelled in fostering customer relationships and leading teams to enhance operational efficiency. Demonstrated expertise in complaint handling and maintaining high confidentiality standards, significantly improving retention rates and client satisfaction. Very compassionate and supportive. Love being a team player.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Ihop
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Medical Receptionist
Sarasota Medical Center
11.2018 - 04.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Manager on Duty
Main Bar
08.2016 - 10.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
HR Director
NCOs Enterprise
02.2014 - 05.2016
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
Education
Yes -
Riverview High School
Sarasota, FLSkills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Verbal and written communication
- Customer Relationship Management
- Team Leadership
- Reliable and Responsible
- Attention to Detail
- Team Player
Timeline
Server Shift Leader
Ihop
06.2021 - Current
Medical Receptionist
Sarasota Medical Center
11.2018 - 04.2021
Manager on Duty
Main Bar
08.2016 - 10.2018
HR Director
NCOs Enterprise
02.2014 - 05.2016
Yes -
Riverview High School