Anna Norris
Fairhpoe,AL
Summary
I am a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have 10 years of experience in money management that includes; counting money, giving correct amount of change, balancing tills and safe, ordering change and making and receiving deposits.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Wal-Mart Supercenter
Fairhope, United States
10.2018 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
General Manager of Food Service
Zaxbys
Robertsdale, Alabama
05.2012 - 10.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cashier Team Lead
Greer's CashSaver
Robertsdale, Alabama
01.2011 - 05.2012
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Processed checks, cash and credit purchases or refunds.
- Received and processed customer payments.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
High School Diploma -
Robertsdale High School
Robertsdale, AL 08.2009 - 05.2013
Skills
Stocking and replenishing
Excellent people skills
Cash Handling
Multi-tasking strength
Shipment processing
Relationship building
Cash register operation
Point of sale operation
ID verification
Exchanges and refunds
Till counting
Organization
Policies and procedures
Timeline
Sales Associate
Wal-Mart Supercenter
10.2018 - Current
General Manager of Food Service
Zaxbys
05.2012 - 10.2021
Cashier Team Lead
Greer's CashSaver
01.2011 - 05.2012
High School Diploma -
Robertsdale High School
08.2009 - 05.2013