Anna Nosworthy
Queens,NY
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
9
9
years of professional experience
Work History
Freelance Barista
CUPS
New York , NY
2023.08 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista
Blue Bottle
New York , NY
2021.01 - 2023.07
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Created promotional displays for advertising special events or promotions at the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Barista
Communitea.
Long Island City , NY
2018.05 - 2020.12
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Placed orders with suppliers for delivery of products required for daily operations.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Created promotional displays for advertising special events or promotions at the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Maintained calm demeanor during high-volume periods and special events.
- Utilized POS system to receive and process customer payments.
- Sliced fruits, vegetables and meats for use in food service.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Demonstrated techniques on using multiple beverage machines with new team members.
Sales Associate
Urban Outfitters, Inc.
Garden City , NY
2015.03 - 2017.08
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Bachelor of Arts - Photography
Lehman College of The City University of New York
The Bronx, NY2021-05
Skills
- POS Systems
- Ordering Procedures
- Up-selling
- Beverage Preparation
- Espresso machine operation
- Tea expertise
- Cash Handling
- Menu Memorization
- Opening and closing duties
- Espresso machine operations
Timeline
Freelance Barista
CUPS
2023.08 - Current
Barista
Blue Bottle
2021.01 - 2023.07
Barista
Communitea.
2018.05 - 2020.12
Sales Associate
Urban Outfitters, Inc.
2015.03 - 2017.08
Bachelor of Arts - Photography
Lehman College of The City University of New York
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