Anna Orellana
Leicester,NC
Summary
Upcoming graduate with dual enrollment in high school and early college, eager to enter the workforce and build a successful career. Demonstrates professionalism and loyalty, consistently seeking opportunities for growth and advancement. Committed to contributing skills and abilities in a valued role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
AC Hotels By Marriott
05.2024 - 04.2025
- Welcomed and assisted guests with check-in/out procedures
- Handled reservations, billing, and guest concerns using hotel management software
- Provided bilingual support to Spanish-speaking guests to enhance service experience
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Host
Mariscos Seafood Shack
01.2023 - 01.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted and seated guests while managing waitlists during peak hours
- Took and served orders accurately while maintaining excellent customer service
- Collaborated with team members to ensure a smooth dining experience
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Buncombe County Early College
Asheville, NC06-2025
Associate of Arts -
Asheville-Buncombe Technical Community College
Asheville, NC05-2025
Skills
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality service expertise
- POS systems
- Documentation
- Bilingual (Spanish/English)
Timeline
Front Desk Agent
AC Hotels By Marriott
05.2024 - 04.2025
Host
Mariscos Seafood Shack
01.2023 - 01.2024
High School Diploma -
Buncombe County Early College
Associate of Arts -
Asheville-Buncombe Technical Community College
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