Anna Ortega
San Antonio
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
Work History
Manager
Whataburger Restaurants LLC
Shavano Park
10.2021 - Current
- Managed daily operations to ensure smooth restaurant service and customer satisfaction.
- Trained and mentored team members on food safety and quality standards.
- Oversaw inventory management and ordering processes for timely stock replenishment.
- Enforced compliance with health regulations and company policies among all staff.
- Coordinated promotional events to enhance customer engagement and drive sales.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance reviews for team members.
- Implemented staff schedules to optimize labor efficiency during peak hours.
Key Holder
Bath and Body Works, Limited Brands
San Antonio
11.2022 - 07.2023
- Assisted in managing daily store operations and maintaining visual standards.
- Supervised team members during shifts to ensure excellent customer service.
- Handled cash management, including register balancing and deposits.
- Monitored inventory levels and coordinated stock replenishment processes.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Engaged with customers to provide product recommendations and support inquiries.
Education
Medical Assistant - Medical Assistant
Brightwood College
San Antonio, Tx 12.2017 - 09.2018
Robert E. Lee
San Antonio, TXSkills
- Customer service
- Inventory management
- Staff training
- Event coordination
- Team leadership
- Performance evaluation
- Cash management
- Complaint resolution
- Adaptability to change
- Problem solving
- Time management
- Effective communication
- Budget control
- Schedule preparation
- Goal setting
- Problem-solving
- Recruiting and interviewing
- Marketing
- Performance evaluations
- Staff training and development
- Employee onboarding
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Key Holder
Bath and Body Works, Limited Brands
11.2022 - 07.2023
Manager
Whataburger Restaurants LLC
10.2021 - Current
Medical Assistant - Medical Assistant
Brightwood College
12.2017 - 09.2018
Robert E. Lee