Anna Williamson
Conway,SC
Summary
Experienced and detail-oriented Customer Service Manager with over 5 years of leadership experience in the dynamic retail industry. Skilled in inventory control, sales, and staff training and development. Consistently strives to exceed customer expectations. Specializes in generating optimal satisfaction levels to ensure customers are not only satisfied but eager to return.
Overview
9
9
years of professional experience
Work History
Patient Support Agent-Processor
Galileo Inc
11.2024 - 05.2025
- Increased productivity by effectively managing workload and prioritizing tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Processed referrals, imaging orders, lab orders, and durable medical equipment orders for patients.
- Processed pre-authorizations for various medications.
Assistant Customer Service Manager, CS Staff
Publix Supermarkets
02.2019 - Current
- Consistently provided top-notch customer service while overseeing my team's performance
- Implemented associate scheduling system, coordinated recruitment and orientation of new hires, and handled diverse administrative responsibilities
- Prepared and organized company events and charity campaigns
- Managed supply orders and inventory control processes
- Conducted performance evaluations for associates and communicated feedback effectively
- Managed cash handling and tender processing.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Fostered a positive work environment focused on teamwork and collaboration.
Assistant Store Manager
Dress Barn
02.2019 - 06.2019
- Maintained high standards of customer service, empowering associates to follow suit.
- Supported visual merchandising efforts by regularly updating and refreshing displays
- Successfully managed inventory operations
Sales Associate
Maurices
09.2018 - 02.2019
- Demonstrated outstanding customer service skills while assisting customers with their styling needs
- Executed effective inventory management strategies
- Created and managed visually appealing displays throughout the store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Pet Care Specialist
Petsmart
09.2018 - 02.2019
- Provided animal care and supported their overall well-being
- Informed customers about different animals and their nutritional requirements, ensuring a satisfactory shopping experience
- Managed inventory and restocked store shelves
- Expertly handled customer transactions, ensuring accurate and efficient checkouts.
Sales Associate
Pet Supplies Plus
08.2016 - 08.2018
- Delivering excellent customer service
- Demonstrated excellent organizational skills by accurately handling deliveries and stocking merchandise
- Cared for animals and facilitated adoptions.
- Operated cash register to accurately record sales and facilitate smooth checkout process for customers.
Education
High School Diploma -
Tri County High School
Howard City, MI05.2016
Certification in Graphic Communications -
Newaygo County Career Tech Center
Fremont, MI05.2016
Skills
- Customer Service
- Sales proficiency
- Cash Handling
- Customer Relations
- Training and mentoring
- Conflict Resolution
- Goal Setting
- Team Development
- Schedule Management
- POS system operations
- Schedule Coordination
- Training programs
- Problem-Solving
- Issue Research
- Decision-Making
- Time Management
- Team Building and Leadership
- Relationship Building
- Positive and Constructive Feedback
- Work Prioritization
Timeline
Patient Support Agent-Processor
Galileo Inc
11.2024 - 05.2025
Assistant Customer Service Manager, CS Staff
Publix Supermarkets
02.2019 - Current
Assistant Store Manager
Dress Barn
02.2019 - 06.2019
Sales Associate
Maurices
09.2018 - 02.2019
Pet Care Specialist
Petsmart
09.2018 - 02.2019
Sales Associate
Pet Supplies Plus
08.2016 - 08.2018
High School Diploma -
Tri County High School
Certification in Graphic Communications -
Newaygo County Career Tech Center
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