Madeline Garvin
St. Helena Island
Summary
Reliable medical office professional offers 15 years of experience working in busy settings with high patient volumes. Excellent organizational skill and detail oriented. Experienced at working in a fast paced environment demanding strong technical and interpersonal skills. Dedicated to providing superior service and going beyond what is required. Thorough understanding of PC-based business applications, including Microsoft Office, Misys Systems, Health Matics Ntierprise Systems, Allscripts Systems and CMR.
Overview
15
15
years of professional experience
Work History
Patient Support Agent
Liveops/ Exact Sciences Laboratories
Madison
01.2021 - 12.2025
- Follow appropriate communication scripts when handling calls.
- Communicate and help patients to use MyChart
- Research required information using available resources for patients. Provide coverage answering inbound calls from providers, clients, caregivers and pharmacies. Follow all requirements with compliance with program regulations including HIPAA.
- Processing credit/debit card payments, health insurance, Rx reimbursement.
- Schedule shipping, collection, and UPS pickup of Cologuard kits.
- Add, terminate, and verifying of health insurance
- Provide instructions on using Cologuard cancer kits.
- Update patient information as needed
- Resolve customer complaints using effective problem solving.
- Conduct outbound calls to respond and follow up with customers along with speaking with patients,physicians, and pharmacies related to providing access to care. Provide services to patients allowing access to care for prescribed medications. Communicate with third parties to obtain benefits verification, enroll in copay support and transfer to patient assistance programs.
Front Desk Receptionist
Sea Island Pediatrics
Beaufort
01.2018 - 01.2021
- Schedule for patients depending on medical needs.
- Provide data entry and prepare medical charts of patients.
- Routinely interact with patients, family members, insurance companies, referral sources, and other third-party payors.
- File and dispute insurance claims using ICD9 on behalf of patients and medical office.
Office Administrator (Temp Position)
Beaufort County Council on Aging
Beaufort
01.2015 - 01.2016
- Assist clients with scheduling for specific needs such as transportation, personal care, medical insurance, etc.
- Provided data entry and spreadsheets for various documentation such as supply delivery, transportation, and associated costs.
- Received and deposited payments for three Council on Aging locations in Beaufort County.
- Routed and handled numerous telephone calls to appropriate vendors, management personnel and prospected clients.
- Prepared schedule for personnel and for volunteers.
PRN Front Desk Receptionist
Lowcountry Bone and Joint Center
01.2011 - 01.2013
- Provided customer service as a brand ambassador of the location.
- Schedule appointments, patient referrals, and answer multi-phone lines for physicians.
- Verify medical insurance for prospective clients.
- Coordinated and processed scans for medical records, MRI's, Venous Doppler's, and CT Scans.
- Collected copays and other payments from clients.
Front Receptionist
Sea Island Pediatrics
Beaufort
01.2007
- Schedule appointments for clients depending on medical needs.
- Provided data entry and preparing medical charts of clients.
- Routinely interact with clients, family members, referral sources, insurance companies, and other third party payors.
- Filed and disputed insurance claims using ICD9 on behalf of clients and office.
Certified Nursing Assistant
Career Education Center
Ridgeland
01.1995
Education
Certified Nursing Assistant -
Career Education Center
Ridgeland, SCIntroduction to Computers -
Career Education Center
Ridgeland, SCHigh School Diploma -
Beaufort County High School
Beaufort, SCSkills
- Organizational skills
- Detail-oriented
- Technical skills
- Interpersonal skills
- Customer service
- Pharmaceutical
- Medical Terminology
- Pharmaceutical Technology
- Rx Reimbursement
Timeline
Patient Support Agent
Liveops/ Exact Sciences Laboratories
01.2021 - 12.2025
Front Desk Receptionist
Sea Island Pediatrics
01.2018 - 01.2021
Office Administrator (Temp Position)
Beaufort County Council on Aging
01.2015 - 01.2016
PRN Front Desk Receptionist
Lowcountry Bone and Joint Center
01.2011 - 01.2013
Front Receptionist
Sea Island Pediatrics
01.2007
Certified Nursing Assistant
Career Education Center
01.1995
Certified Nursing Assistant -
Career Education Center
Introduction to Computers -
Career Education Center
High School Diploma -
Beaufort County High School