Anna Palermo
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT Systems Support Analyst
Geneva School of Boerne
07.2024 - Current
- Assisted in system upgrades and installations, improving overall network performance.
- Provided technical support for classroom technology, enhancing teaching and learning experiences.
- Implemented a K-12 SASE and filtering solution across all student devices, in addition to maintaining it.
- Troubleshot hardware and software issues, ensuring minimal disruption to educational operations.
- Monitored network security protocols, safeguarding sensitive data and systems against threats.
- Collaborated with faculty to assess technology needs, optimizing resources for educational programs.
- Conducted regular maintenance on computer systems, ensuring reliability and efficiency of equipment.
- Improved system reliability through proactive monitoring of hardware health status, replacing components before failure could occur.
- Provided exceptional customer service by responding promptly to user requests for technical support, consistently resolving issues in a timely manner.
- Optimized network connectivity by configuring routers, switches, and firewalls, enabling seamless communication across departments.
- Increased network stability by performing regular firmware updates on devices such as servers, switches, and workstations.
- Conducted thorough assessments of system performance issues, identifying root causes and implementing corrective actions as needed.
- Maintained accurate inventory records of all IT assets, allowing for efficient tracking and management of resources.
- Assisted in the selection of new technology solutions by evaluating potential vendors and products based on functionality and cost-effectiveness.
- Managed software licenses to ensure compliance with vendor agreements and prevent violations or fines.
- Explained to customers and demonstrated how specific systems and applications work.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Administered user accounts, passwords, and access permissions across school systems and applications.
- Supported Google Workspace and Microsoft 365 tools, including email, files, and collaboration features.
- Assisted staff with classroom audio-visual systems, device setup, and technology usage questions.
Compliance Intern
Advisors Asset Management, Inc.
10.2022 - 12.2024
- Converted physical paper documents to digitalized scanned documents.
- Worked with sensitive information while sorting, scanning, and organizing confidential department files.
- Reviewed files and phone calls for potentially suspicious material.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX12-2022
Skills
- Remote support
- Software installation
- Wireless networking
- User training
- Friendly and patient
- Technical issues analysis
- Backup and recovery
- Operating systems
- Incident management
- Application, network, and hardware support
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- M365 Office, M365 Admin and Google Admin
Certification
Security+ ce CompTIA April 2024
Code: H5Q2LELTJ2RQ1H5V
A+ ce CompTIA June 2025
Code: 2RQ725H5V24EC4Y2
Verify at: http://verify.CompTIA.org
Timeline
IT Systems Support Analyst
Geneva School of Boerne
07.2024 - Current
Compliance Intern
Advisors Asset Management, Inc.
10.2022 - 12.2024
BBA - Cyber Security
The University of Texas At San Antonio