Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Homero Camacho Jr.
Open To Work

Homero Camacho Jr.

San Juan

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Systems Support AnalystTechnical Services ManagerPC Support SpecialistPC Network TechnicianNetwork Engineer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Open to relocation: Yes

Salary Range

$75000/yr - $125000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsWork from home optionPaid time off401k matchStock Options / Equity / Profit Sharing

Summary

Accomplished Systems Support Analyst with over 20 years of experience in optimizing IT environments and modernizing infrastructure. Skilled in diagnosing complex issues, enhancing system performance, and providing reliable support in enterprise settings. Expertise in virtualization, automation, and strategic upgrades drives operational efficiency. Experienced in system backups, recovery procedures, and technical support, with a focus on efficient network configuration and process optimization.

Overview

22
22
years of professional experience

Work History

Systems Support Analyst

Cinch Connectivity Solutions
08.2017 - Current
  • Provide end-to-end onsite and remote technical support across systems, hardware, and software.
  • Deploy and configure PCs, servers, printers, phones, and facility IT equipment.
  • Diagnosed and troubleshot problems with server applications, operating systems, networks, and databases.
  • Resolved hardware and software issues efficiently to minimize downtime for users.
  • Documented system configurations and troubleshooting processes for future reference.
  • Managed user authentication and authorization of data access.
  • Implemented security measures to protect sensitive data and maintain compliance.
  • Installed security patches, service packs, fixes and upgrades for systems software.
  • Managed active directory user accounts to restrict access to sensitive information.
  • Collaborated with cross-functional teams to ensure seamless system integration.
  • Provided guidance to junior team members on various tasks related to system administration activities.
  • Conducted needs assessment and researched and recommended purchases of hardware and software.
  • Deploy and configure PCs, servers, printers, phones, and facility IT equipment.
  • Execute cabling and infrastructure upgrades for production environments.
  • Conducted research on emerging technologies in order to evaluate their potential use in current IT infrastructure designs.
  • Performed a variety of clerical and administrative duties pertaining to on-site support.
  • Managed active directory user accounts to restrict access to sensitive information.
  • Performed a variety of clerical and administrative duties pertaining to on-site support.

Technical Services Manager

Vereco, Inc.
08.2016 - 08.2017
  • Delivered IT support for printer and fax deployments, ensuring operational readiness.
  • Provided training on network scanning workflows to enhance user proficiency.
  • Managed inventory and procurement processes for efficient supply distribution.

PC Support Specialist

South Texas Health Systems
10.2014 - 07.2016
  • Provided technical support for PC hardware and software issues.
  • Resolved PC, server, and telephony system issues for users to ensure seamless operations.
  • Assisted staff with troubleshooting and resolving network connectivity problems.
  • Installed and configured operating systems and applications on user devices.
  • Coordinated hardware deployments and maintained networking equipment to support infrastructure stability.

PC Network Technician

Mission Regional Medical Center
03.2008 - 10.2013
  • Installed and configured network hardware throughout medical facility.
  • Monitored network performance and resolved connectivity issues promptly.
  • Supported network infrastructure and server upgrades, ensuring reliable connectivity.
  • Enhanced system performance through targeted hardware and network upgrades.
  • Conducted routine maintenance on servers and network equipment.

Network Engineer

RGVHelpdesk.com
11.2007 - 02.2008
  • Designed and implemented tailored network solutions for small businesses to enhance connectivity and performance.
  • Designed network configurations to enhance system performance and reliability.
  • Implemented security protocols to protect sensitive data and maintain compliance.
  • Monitored network traffic to identify and resolve connectivity issues promptly.
  • Provided remote and onsite troubleshooting to resolve network issues and minimize downtime.

PC Technician

Doctors Hospital at Renaissance
04.2007 - 11.2007
  • Diagnosed and repaired hardware and software issues for hospital staff and patients.
  • Provided technical support for electronic medical record systems used by healthcare professionals.
  • Installed and configured computer systems for various departments within the hospital.
  • Delivered technical support and executed hardware deployments to ensure optimal system performance.

Wireless & VPN Administrator

SSP Partners (Circle K)
08.2005 - 09.2006
  • Oversaw wireless infrastructure and VPN devices for multi-site operations, ensuring optimal functionality.
  • Ensured connectivity and reliability of wireless networks, supporting uninterrupted operations.
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Coordinated staff schedules to maintain optimal coverage and productivity.
  • Implemented process improvements to enhance operational efficiency and reduce errors.

Systems Manager

The Monitor Newspaper
01.2005 - 08.2005
  • Oversaw IT systems to support daily operations and staff needs.
  • Resolved complex support issues, enhancing user satisfaction and system reliability.
  • Coordinated software updates and maintenance for editorial staff tools.
  • Managed newspaper production schedules to ensure timely publication.

Computer Technician

The Monitor Newspaper
04.2004 - 12.2004
  • Executed deployment, cabling, and maintenance of IT systems to ensure operational efficiency.
  • Diagnosed hardware issues in computers and peripheral devices.
  • Installed and configured operating systems and software applications.
  • Provided technical support to staff for troubleshooting software problems.

Education

Associate of Applied Science - Computer Information Systems

South Texas College
McAllen, TX
05-2002

Skills

  • IT Systems Troubleshooting
  • Network administration
  • Active directory
  • Remote support
  • Incident management
  • Service desk management
  • Ticketing systems
  • Customer Support & Training
  • Customer assessment
  • Problem solving
  • Project management
  • Project coordination
  • Virtualization efficiency
  • VMware
  • Citrix
  • Disaster recovery
  • Cloud computing
  • Microsoft 365
  • Intune
  • Sharepoint Administration
  • User access management
  • Device management
  • Software installation
  • Software upgrades
  • Remote Collaboration Tools
  • Wireless networking
  • Ubiquiti systems
  • Attention to detail
  • Team collaboration
  • Prioritization skills
  • Resource Management
  • Asset Management
  • IT consulting
  • VoIP & Telephony Systems
  • Mac systems
  • Effective communication
  • Systems Architecture

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Systems Support Analyst

Cinch Connectivity Solutions
08.2017 - Current

Technical Services Manager

Vereco, Inc.
08.2016 - 08.2017

PC Support Specialist

South Texas Health Systems
10.2014 - 07.2016

PC Network Technician

Mission Regional Medical Center
03.2008 - 10.2013

Network Engineer

RGVHelpdesk.com
11.2007 - 02.2008

PC Technician

Doctors Hospital at Renaissance
04.2007 - 11.2007

Wireless & VPN Administrator

SSP Partners (Circle K)
08.2005 - 09.2006

Systems Manager

The Monitor Newspaper
01.2005 - 08.2005

Computer Technician

The Monitor Newspaper
04.2004 - 12.2004

Associate of Applied Science - Computer Information Systems

South Texas College

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Homero Camacho Jr.