Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Palafox

Columbia,MO

Summary

Dynamic [Job Title] well-versed in IT and business concepts, practices and systems. Provides technical support to [Number] facilities and [Number] users. Performs upgrades and maintenance and monitors systems to promote system integrity and security. Excellent analytical and reasoning skills.

Overview

8
8
years of professional experience

Work History

Systems Support Analyst

University Of Missouri System
08.2021 - Current
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Streamlined support processes for increased efficiency and faster resolution times.
  • Established effective communication channels between IT teams and users, fostering a collaborative environment for problemsolving.
  • Knowledge of the Azure microsoft system.
  • Knowledge and Experience with Microsoft Active Directory
  • Able Trouble shoots Windows applications.
  • Some Networking experience.
  • Installing new OS and Wiping Computers.
  • Trouble Shooting Computer Hardware
  • Account Management.
  • Windows File System Permissions/Giving users rights.

IT Student

Univeristy Of Missouri Healthcare
08.2019 - 08.2021

Part-Time Ramp and Customer Service Agent

Envoy Airlines
05.2024 - 12.2024

Worked Night 7-12am

Loaded heavy bags into plane

Marshalled Plane in

Cleaned the plane and equipment.

Dealt with delays or extended hours

Constantly volunteered for OT

Helped customers with bags.

Cleaner

Superior Painting And Beyond
01.2018 - 08.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

High School Diploma -

Battle High School
Columbia, MO
2021

Skills

  • Remote Support
  • Software Installation
  • Wireless Networking
  • VoIP Technologies
  • Application support
  • Hardware maintenance
  • Backup and recovery
  • User Training
  • Network Management
  • Mobile Device Management
  • System Administration
  • Customer Service

Timeline

Part-Time Ramp and Customer Service Agent

Envoy Airlines
05.2024 - 12.2024

Systems Support Analyst

University Of Missouri System
08.2021 - Current

IT Student

Univeristy Of Missouri Healthcare
08.2019 - 08.2021

Cleaner

Superior Painting And Beyond
01.2018 - 08.2023

High School Diploma -

Battle High School