Anna Parden
Huntsville
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Dick's Sporting Goods, Inc. Excelled in complaint resolution and customer relationship management, boosting client retention through exceptional communication skills. Trained new staff, showcasing leadership and a commitment to excellence. Skilled in customer order management and report generation, consistently exceeding service standards.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods, Inc
08.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Virgil Grissom High School
Huntsville, AL05.2025
Skills
- Price quotes
- Report Generation
- Customer Retention
- Customer Order Management
- Complaint resolution
- Good communication skills
- Problem Resolution
- Customer Relationship Management
- Excellent written and oral communication
Timeline
Customer Service Specialist
Dick's Sporting Goods, Inc
08.2023 - Current
High School Diploma -
Virgil Grissom High School