Anna Park
Milpitas,CA
Summary
Driven Sales Operations Specialist with a proven track record at Qualmax Testech, enhancing sales efficiency and customer satisfaction through expert CRM management and exceptional interpersonal skills. Achieved significant process optimizations and fostered key industry relationships, leading to measurable performance improvements. Excelled in sales reporting and customer service management, ensuring high-quality outcomes and strategic decision-making support.
Overview
4
4
years of professional experience
Work History
Sales Operations Specialist
Qualmax Testech
12.2020 - Current
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
- Boosted sales efficiency by streamlining processes and implementing new strategies.
- Initiated process improvements within order management systems for faster turnaround time on customer orders.
- Managed customer accounts, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Created comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.
- Generated over 1,000 client quotations annually, maintaining a 98% accuracy rate.
- Set up new accounts and negotiated terms.
- Processed customer orders to support timely fulfillment and delivery.
- Generated invoices and tracked collection progress.
Education
2004-2007
University of California - San Diego
La Jolla, CASkills
- Exceptional interpersonal, communication, and customer service skills
- Meticulous attention to detail and unwavering commitment to quality
- CRM Management
- Sales process optimization
- Sales reporting
- Proficient in Salesforce
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Timeline
Sales Operations Specialist
Qualmax Testech
12.2020 - Current
2004-2007
University of California - San Diego
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