Kyla Thompson
GLENWOOD,MN
Overview
32
32
years of professional experience
Work History
Sales Operations Specialist
Novel Energy Solutions
Saint Paul, MN
10.2018 - 02.2025
- Collaborated with cross-functional teams to optimize order fulfillment procedures.
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
CFO, Co Owner
Thompson's Prairie Land Mgmt Inc
Glenwood, MN
01.1997 - 12.2023
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Oversaw the preparation and submission of all tax filings, mitigating potential risks associated with noncompliance.
Server/Training Coordinator
Old Broadway
Alexandria, MN
05.1994 - 01.2004
- Delivered exceptional customer service and ensured guest satisfaction through attentive interactions.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth dining experiences.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Server
D Michael B's
Alexandria, MN
12.1992 - 09.1997
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure accurate and timely food preparation and presentation.
- Addressed customer inquiries and concerns promptly, fostering positive dining experiences.
- Developed strong relationships with regular patrons, enhancing customer loyalty and repeat business.
Education
Bachelor of Science - Pyschology
University of Minnesota Morris
Morris, MN05-1997
Bachelor of Science - Human Servies
University of Minnesota, Morris
Morris, MN05-1997
Skills
- Sales process optimization
- Sales reporting
- Sales training
- Strong work ethic
- Exceptional customer service
- Service prioritization
- Team collaboration
- Task prioritization
- Active listening
- Critical thinking
- Good communication skills
Timeline
Sales Operations Specialist
Novel Energy Solutions
10.2018 - 02.2025
CFO, Co Owner
Thompson's Prairie Land Mgmt Inc
01.1997 - 12.2023
Server/Training Coordinator
Old Broadway
05.1994 - 01.2004
Server
D Michael B's
12.1992 - 09.1997
Bachelor of Science - Pyschology
University of Minnesota Morris
Bachelor of Science - Human Servies
University of Minnesota, Morris