Overview
Work History
Education
Skills
Timeline
Generic

Kyla Thompson

GLENWOOD,MN

Overview

32
32
years of professional experience

Work History

Sales Operations Specialist

Novel Energy Solutions
Saint Paul, MN
10.2018 - 02.2025
  • Collaborated with cross-functional teams to optimize order fulfillment procedures.
  • Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.

CFO, Co Owner

Thompson's Prairie Land Mgmt Inc
Glenwood, MN
01.1997 - 12.2023
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
  • Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
  • Oversaw the preparation and submission of all tax filings, mitigating potential risks associated with noncompliance.

Server/Training Coordinator

Old Broadway
Alexandria, MN
05.1994 - 01.2004
  • Delivered exceptional customer service and ensured guest satisfaction through attentive interactions.
  • Managed multiple tables efficiently, prioritizing tasks to maintain smooth dining experiences.
  • Trained and mentored new staff on menu knowledge and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.

Server

D Michael B's
Alexandria, MN
12.1992 - 09.1997
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Trained new staff on menu offerings and service protocols to enhance team performance.
  • Collaborated with kitchen staff to ensure accurate and timely food preparation and presentation.
  • Addressed customer inquiries and concerns promptly, fostering positive dining experiences.
  • Developed strong relationships with regular patrons, enhancing customer loyalty and repeat business.

Education

Bachelor of Science - Pyschology

University of Minnesota Morris
Morris, MN
05-1997

Bachelor of Science - Human Servies

University of Minnesota, Morris
Morris, MN
05-1997

Skills

  • Sales process optimization
  • Sales reporting
  • Sales training
  • Strong work ethic
  • Exceptional customer service
  • Service prioritization
  • Team collaboration
  • Task prioritization
  • Active listening
  • Critical thinking
  • Good communication skills

Timeline

Sales Operations Specialist

Novel Energy Solutions
10.2018 - 02.2025

CFO, Co Owner

Thompson's Prairie Land Mgmt Inc
01.1997 - 12.2023

Server/Training Coordinator

Old Broadway
05.1994 - 01.2004

Server

D Michael B's
12.1992 - 09.1997

Bachelor of Science - Pyschology

University of Minnesota Morris

Bachelor of Science - Human Servies

University of Minnesota, Morris
Kyla Thompson