Frederick Murray
Henrico,VA
Summary
Sales operations professional poised to significantly impact business performance through streamlined processes and strategic planning. Adept at fostering collaborative team environments and meeting dynamic market demands. Recognized for analytical skills and results-driven mindset, consistently ensuring operational excellence.
Overview
20
20
years of professional experience
Work History
Sales Operations Specialist
Poloynovo
Carlsbad, CA
04.2024 - 01.2026
- Streamlined sales reporting processes to enhance data accuracy and visibility.
- Collaborated with cross-functional teams to improve order fulfillment efficiency.
- Analyzed sales trends to support strategic decision-making initiatives.
- Managed CRM system updates, ensuring data integrity and accessibility for stakeholders.
- Completed physical inventory counts each month from internal systems to sales reps trunk stock to tie out month-end reporting.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Streamlined data entry tasks using Microsoft Excel spreadsheets to easily manage large amounts of information.
Sr. Client Engagement Representative
Owens & Minor
Richmond, VA
06.2017 - 03.2024
- Develop innovative solutions to resolve customer issues through problem solving skills.
- Implement changes based on feedback received from customers or internal stakeholders.
- Document all actions taken while resolving customer inquiries in accordance with company policies.
- Collaborate with other departments within the organization to ensure customers receive accurate information regarding their inquiries.
- Manage inventory levels to ensure sufficient availability of materials for production.
- Excellent communication skills, both verbal and written.
- Ability to work well under tight deadlines and heavy workloads.
- Utilize multiple ERP/Cloud software programs to manage data entry functions.
- Produce detailed reports on the status of projects using Microsoft Office Suite tools such as Word, Excel, PowerPoint.
- Resolve discrepancies on invoices by communicating with vendors, customers, and internal departments.
- Maintain database records of orders, inventory levels, pricing, and customer information.
- Organize and manage large amounts of incoming paperwork by sorting, filing, scanning and archiving documents as needed.
- Analyze business data requirements for reporting purposes.
- Provide training to teammates on how to use software tools and how manage/operate various accounts.
- Perform root cause analysis on discrepancies in reports and systems.
- Provide support during system integrations and migrations involving collaborative software programs.
- Help design, document and maintain system processes.
- Identify support issues and initiate actions for resolution.
- Utilize standardized templates to accurately and concisely transmit data.
Logistics Coordinator
Mayflower
Richmond, VA
06.2015 - 06.2017
- Utilized computer systems to track shipments from origin to destination and generate reports accordingly.
- Resolved issues during shipping, communicating delays to relevant individuals.
- Utilized data entry skills to accurately enter large volumes of customer information into databases quickly and efficiently.
- Confirmed and scheduled appointment dates and times with customers.
New Customer Specialist
EUI, Inc
Ashland, VA
04.2013 - 06.2015
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Implemented strategies to increase efficiency across all levels of the organization.
- Conducted research on competitors’ services and products to stay ahead of industry trends.
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Demonstrated strong communication skills in order to effectively convey product information and close sales.
Call Center Lead / Sales Representative
Care Point Medical
Richmond, VA
09.2009 - 04.2013
- Managed daily workflow, delegating tasks efficiently among team members.
- Mentored new team members on company policies and procedures related to call center operations.
- Performed routine audits and quality assurance reviews to test operational processes.
- Provided feedback to call center agents on their performance, including suggestions for improvement.
- Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
- Established trust-based relationships with clients by providing excellent customer service.
- Processed payments for customers using a variety of payment methods including credit card, debit card and ACH transactions.
- Maintained files and filing, keeping sensitive information confidential.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Edited existing documentation to improve accuracy and readability.
Outside Sales Representative
Verizon Encore Marketing
Richmond, VA
06.2006 - 09.2009
- Identified key decision makers, built relationships and negotiated favorable terms for successful sales outcomes.
- Maintained comprehensive records of customer interactions, account histories, orders, quotes, delivery dates and other pertinent information.
- Generated new business opportunities through cold-calling, networking and referrals.
Education
Bachelor of Science - Business Administration Candidate
Capella University
Minneapolis, MN, US05-2025
Skills
- Exceptional Written Communication Skills
- Strong Decision Making Skills
- Time Management
- Salesforce
- Blue Yonder Workforce
- SQL Server Reporting
- Workday
- Analytical Thinking
- Adaptability
- MicroSoft Office Suite
- Ability to work under pressure while maintaining accuracy
- Enterprise Resource Planning (ERP) Software
- SharePoint
- CRM management
- Sales process optimization
- Sales enablement
Awards & Honors
Deans List
Timeline
Sales Operations Specialist
Poloynovo
04.2024 - 01.2026
Sr. Client Engagement Representative
Owens & Minor
06.2017 - 03.2024
Logistics Coordinator
Mayflower
06.2015 - 06.2017
New Customer Specialist
EUI, Inc
04.2013 - 06.2015
Call Center Lead / Sales Representative
Care Point Medical
09.2009 - 04.2013
Outside Sales Representative
Verizon Encore Marketing
06.2006 - 09.2009
Bachelor of Science - Business Administration Candidate
Capella University