Anna Pearson
Ontario,CA
Summary
Extensive organizational and supervisory experience while serving as an Office Manager, Treatment Coordinator and Receptionist for the last 16 years. A dedicated professional with attention to detail consistently resulted in increased productivity and exceeding organizational standards.
Overview
20
20
years of professional experience
Work History
Treatment Coordinator
Yorba Linda Oral & Maxillofacial Surgery
06.2022 - 02.2024
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Included family members and support system in patient treatment planning.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed X-rays to help patients determine best treatments.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Office Manager/Treatment Coordinator
Dr. Brian C. Chung DDS M.D./ Simon K. Choyee DDS
04.2006 - 07.2020
- Managed appointment scheduling, Insurance verifications, payment collections, processing payments employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw Front office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Negotiated Dental contracts.
- Maintained computer and physical filing systems.
- Handled Hospital Credentialing for doctors
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Reviewed X-rays to help patients determine best treatments.
- Laid out potential payment plans for patients.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Included family members and support system in patient treatment planning.
- Provided subject matter expertise in case management and related procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Receptionist
Retina Vitreous Associates/ Dr. David Boyer MD
03.2004 - 01.2006
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone promptly and directed incoming calls to correct offices.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
La Puente High School
La Puente, CA06.2001
Skills
- Performance Management
- Decision Making
- Handling Patient Complaints
- Schedule Coordination
- Complex Problem Solving
- Honesty and Integrity
- Multitasking and Prioritization
- Administration and Operations
Timeline
Treatment Coordinator
Yorba Linda Oral & Maxillofacial Surgery
06.2022 - 02.2024
Office Manager/Treatment Coordinator
Dr. Brian C. Chung DDS M.D./ Simon K. Choyee DDS
04.2006 - 07.2020
Receptionist
Retina Vitreous Associates/ Dr. David Boyer MD
03.2004 - 01.2006
High School Diploma -
La Puente High School
Similar Profiles
Tiffany SolorzanoTiffany Solorzano
Treatment Coordinator at Loma Linda University School of Dentistry, OF ORAL AND MAXILLOFACIAL SURGERYTreatment Coordinator at Loma Linda University School of Dentistry, OF ORAL AND MAXILLOFACIAL SURGERY
Nicole CampbellNicole Campbell
Oral Surgery Assistant at Riverside Oral Surgery And Maxillofacial SurgeryOral Surgery Assistant at Riverside Oral Surgery And Maxillofacial Surgery
Ava BeersAva Beers
Sterile Lab Tech at Mid Kansas Oral and Maxillofacial SurgerySterile Lab Tech at Mid Kansas Oral and Maxillofacial Surgery