Anna Pearson
Ontario,CA
Summary
Extensive organizational and supervisory experience while serving as an Office Manager, Treatment Coordinator and Receptionist for the last 16 years. A dedicated professional with attention to detail consistently resulted in increased productivity and exceeding organizational standards.
Overview
20
20
years of professional experience
Work History
Treatment Coordinator
Yorba Linda Oral & Maxillofacial Surgery
06.2022 - 02.2024
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Included family members and support system in patient treatment planning.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed X-rays to help patients determine best treatments.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Office Manager/Treatment Coordinator
Dr. Brian C. Chung DDS M.D./ Simon K. Choyee DDS
04.2006 - 07.2020
- Managed appointment scheduling, Insurance verifications, payment collections, processing payments employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw Front office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Negotiated Dental contracts.
- Maintained computer and physical filing systems.
- Handled Hospital Credentialing for doctors
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Reviewed X-rays to help patients determine best treatments.
- Laid out potential payment plans for patients.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Included family members and support system in patient treatment planning.
- Provided subject matter expertise in case management and related procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Receptionist
Retina Vitreous Associates/ Dr. David Boyer MD
03.2004 - 01.2006
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone promptly and directed incoming calls to correct offices.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
La Puente High School
La Puente, CA06.2001
Skills
- Performance Management
- Decision Making
- Handling Patient Complaints
- Schedule Coordination
- Complex Problem Solving
- Honesty and Integrity
- Multitasking and Prioritization
- Administration and Operations
Timeline
Treatment Coordinator
Yorba Linda Oral & Maxillofacial Surgery
06.2022 - 02.2024
Office Manager/Treatment Coordinator
Dr. Brian C. Chung DDS M.D./ Simon K. Choyee DDS
04.2006 - 07.2020
Receptionist
Retina Vitreous Associates/ Dr. David Boyer MD
03.2004 - 01.2006
High School Diploma -
La Puente High School
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