Anna Percival
Cayce,SC
Summary
Proven expertise in client relationship management and event coordination, demonstrated through successful catering and social media marketing roles at Dupre Catering & Events. Excelled in enhancing client satisfaction and streamlining event logistics, leading to increased repeat business. Skilled in menu planning and flexibility, ensuring tailored experiences that exceed expectations.
Overview
12
12
years of professional experience
Work History
Catering Coordinator & Social Media Marketer
Dupre Catering & Events
Columbia, SC
03.2022 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Caterer & Restaurant Waitress
Dupre Catering & Events
Columbia, SC
03.2014 - 01.2019
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Set up and broke down catering equipment for service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Physical labor of washing dishes, lifting catering equipment into & out of vans into catering venue on & offsite.
Cashier
Manifest Discs & Tapes
Columbia, SC
01.2012 - 01.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Irmo High School
Irmo05.2012
Skills
- Client Relationship Management
- Catering sales
- Venue management relations
- Menu coordination
- Vendor communications
- Dietary restriction compliance
- Customer Service
- Menu Planning
- Event Logistics
- Flexibility
- Sanitation Procedures
- Time Management
- Relationship Building
- Portion Control
- Event Coordination
traveling, video games, treadmill
Love going on one day road drips. Love playing Fallout. Love walking outside & on my treadmill.
Timeline
Catering Coordinator & Social Media Marketer
Dupre Catering & Events
03.2022 - Current
Caterer & Restaurant Waitress
Dupre Catering & Events
03.2014 - 01.2019
Cashier
Manifest Discs & Tapes
01.2012 - 01.2014
High School Diploma -
Irmo High School