Anna Perez
Clovis,California
Summary
Dynamic professional with extensive experience in crisis intervention and group facilitation, notably at WestCare California MLK. Excelled in creating supportive environments and implementing strategic project plans at Madera County. Skilled in Substance Abuse Knowledge and Multicultural Competence, achieving significant improvements in client advocacy and community resource connections.
Overview
10
10
years of professional experience
Work History
Counselor Technician 1
WestCare California MLK
02.2024 - Current
- Provided crisis intervention services, deescalating tense situations and connecting clients to appropriate resources.
- Delivered compassionate support to clients through active listening and empathetic communication techniques.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Group Facilitator
First Steps Recovery
03.2020 - 09.2023
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
Planner 1
Madera County
04.2014 - 10.2014
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Education
Bachelor of Science - Geography
California State University Fresno
Fresno, CA05.2012
Skills
- Substance Abuse Knowledge
- Professional boundaries
- Relapse Prevention
- Community Resources
- Client Advocacy
- Multicultural Competence
Timeline
Counselor Technician 1
WestCare California MLK
02.2024 - Current
Group Facilitator
First Steps Recovery
03.2020 - 09.2023
Planner 1
Madera County
04.2014 - 10.2014
Bachelor of Science - Geography
California State University Fresno
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