Anna M Peters
Minneapolis,MN
Summary
People-centric Store Manager offering 15 years of Sephora retail experience in client service, retail operations, sales and service team leadership and profitability strategies. Organized and skilled at communicating and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Successfully assisted in career growth of peers and new exempt leaders.
Overview
13
13
years of professional experience
Work History
Store Manager
Sephora Ridgedale
Minnetonka, Minnesota
06.2022 - Current
- People-centric leader managing a team of 28 employees with a low turn rate
- Effectively uses company tools to produce strong, objective results and KPIs
- Created and implemented region-wide tools to improve and prioritize strong, consistent communication among teams.
- Oversee the operations department to ensure operational excellence, strong results in yearly audits and inventory management
- Highly skilled in staffing, training and networking
- 2025 Training Store Manager program participant
- HR Regional Ambassador
Assistant Store Manager
Sephora Rosedale
Roseville, Minnesota
04.2021 - 06.2022
- Trained new employees on store policies, procedures and customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated work to staff, setting priorities and goals.
Services Lead
Sephora Rosedale
Roseville, MN
10.2020 - 06.2022
Talent & Business Operations Manager
Sephora Woodbury
Woodbury, MN
07.2018 - 10.2020
- Assisted in management & training of new store opening (Woodbury location)
- Executed weekly schedule and managed payroll in partnership with the Store Director
- Oversaw operational logistics including shipping/receiving, merchandising, floor sets & cycle counting.
- Ranked among the top store in Sephora for overall performance (2019)
- Consistently drove field objectives and KPIs in line with company's vision and initiatives
- Strong customer service and sales skills that exemplifies Sephora Values & Get/Give/Teach/Sell sales model
Education Lead, Skincare Lead & Coordinator
Sephora Mall of America
Bloomington, MN
12.2011 - 06.2018
Education
Associates Degree of Applied Business - Paralegal Studies
Brown Mackie College
2009
Skills
- Strengths in Sephora's values and tying daily tasks and coaching conversations back to values
- People-centric leadership style
- Operational logistics
- Growth Mindset
References
- Available Upon Request
Timeline
Store Manager
Sephora Ridgedale
06.2022 - Current
Assistant Store Manager
Sephora Rosedale
04.2021 - 06.2022
Services Lead
Sephora Rosedale
10.2020 - 06.2022
Talent & Business Operations Manager
Sephora Woodbury
07.2018 - 10.2020
Education Lead, Skincare Lead & Coordinator
Sephora Mall of America
12.2011 - 06.2018
Associates Degree of Applied Business - Paralegal Studies
Brown Mackie College
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