Anna Polyakova
Forest Hills,USA
Summary
Dedicated customer service professional with over 10 years of experience in retail and childcare settings. Exceptional communication and interpersonal skills with a proven ability to resolve conflicts and handle stressful situations effectively. Fluent in English and Russian, proficient in German. Seeking to leverage my extensive experience and strong problem-solving abilities in a customer service role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Childcare Provider
Private Childcare Provider
01.2008 - 01.2016
- Provided exceptional childcare services to families, ensuring children's safety and development
- Communicated effectively with parents to understand and meet their needs and expectations
- Managed schedules and activities, demonstrating excellent time management
- Resolved conflicts and handled stressful situations calmly and efficiently
Au-Pair
Au-Pair
01.2006 - 01.2008
- Offered childcare services as part of a cultural exchange program
- Developed strong relationships with host families through effective communication
- Enhanced problem-solving and conflict resolution skills in diverse environments
Au-Pair
Au-Pair Program
01.2004 - 01.2005
- Lived with a German host family, providing childcare and assisting with household duties
- Improved German language skills and cultural understanding
- Demonstrated adaptability and emotional intelligence in a new environment
English Teacher
Lugansk Elementary School
01.2004 - 01.2005
- Taught English to elementary students, developing lesson plans and educational materials
- Fostered a positive and engaging classroom environment
- Enhanced students' language proficiency through innovative teaching methods
Sales Associate
Lugansk Department Store
01.2000 - 01.2003
- Assisted customers with product selection and purchases in a busy retail setting
- Provided excellent customer service, leading to increased customer satisfaction and repeat business
- Handled cash transactions and maintained accurate inventory records
Education
Coursework towards Degree - Phycology
Westchester Community College
Valhalla, NY01.2009
German Language Proficiency Certificate - Zentrale Mittelstufeprüfung
Goethe Institute
Kiev, Ukraine01.2006
Teaching
Lugansk State University
01.2004
Skills
- Customer Service Excellence
- Communication and Interpersonal Skills
- Conflict Resolution
- Time and Workload Management
- Emotional Intelligence
- Creative Thinking
- Proactive Problem Solving
- Strong organizational abilities
- Ability to work effectively in stressful and unplanned situations
- Decision-making and problem-solving skills
- Proactive and initiative-taking
- Stamina and thorough approach to duties
- Proficient in handling unplanned situations with a calm and solution-oriented approach
- Strong ability to multitask and manage workloads efficiently
- Demonstrated initiative and proactivity in all professional roles
Certification
German Language Proficiency Certificate, Goethe Institute, Kiev, Ukraine, 01/01/06
References
Available upon request.
Languages
Russian
Professional Working
English
Professional Working
German
Limited Working
Interests
- Fashion and Style
- Yoga
- High-Intensity Interval Training
- Reading
Timeline
Childcare Provider
Private Childcare Provider
01.2008 - 01.2016
Au-Pair
Au-Pair
01.2006 - 01.2008
Au-Pair
Au-Pair Program
01.2004 - 01.2005
English Teacher
Lugansk Elementary School
01.2004 - 01.2005
Sales Associate
Lugansk Department Store
01.2000 - 01.2003
German Language Proficiency Certificate, Goethe Institute, Kiev, Ukraine, 01/01/06
Coursework towards Degree - Phycology
Westchester Community College
German Language Proficiency Certificate - Zentrale Mittelstufeprüfung
Goethe Institute
Teaching
Lugansk State University
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