Hannah Woods
Fernandina Beach ,FL
Summary
Customer-focused professional with experience supporting high-volume customer inquiries, order management, and issue resolution in fast-paced environments. Strong communicator with a calm, empathetic approach—especially when handling time-sensitive and emotionally invested customer concerns. Skilled in problem-solving, conflict resolution, and relationship-building to ensure customer satisfaction, trust, and repeat business. Reliable, detail-oriented, and adaptable, with the ability to work independently in a remote setting while supporting both customers and internal teams.
Overview
14
14
years of professional experience
Work History
Childcare Provider
Yulee Baptist Learning Center
Yulee, FL
12.2011 - 01.2013
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Cared for children ages1 to 3 in nurturing and age-appropriate way.
- Developed lessons and activities to promote children's physical and emotional development.
- Kept notes of behavior issues, food served and medications administered to children.
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
- Kept all areas neat, clean and properly sanitized.
Certified Nursing Assistant
Osprey Village
Fernandina Beach, FL
01.2013 - 12.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurse’s informed of changes.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for average of 12 patients per night in assisted living facility, delivering high-quality, efficient support to meet all needs.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Certified Nursing Assistant
Angel Watch
Fernandina Beach , F
04.2014 - 08.2015
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurse’s informed of changes.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Network Marketing
It Works
Fernandina Beach , FL
08.2015 - 08.2017
- Came up with unique and innovative ideas for product branding.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers in a friendly, efficient manner following outlined steps of service.
Network Marketing
Pampered Chef
Fernandina Beach, FL
05.2020 - 03.2021
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Used Microsoft Office and Microsoft Excel for word processing, spreadsheets, and database management.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Baker
Myself
Fernandina Beach, FL
12.2021 - Current
- Developed and executed diverse baked goods recipes, ensuring product quality and consistency.
- Monitored inventory levels, coordinating timely orders to minimize shortages and waste.
- Implemented process improvements, resulting in enhanced workflow and reduced production time.
- Maintained cleanliness and safety standards in compliance with food regulations and policies.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
Office Assistant
GenCo Generators
Fernandina Beach, FL
11.2024 - Current
- Coordinated office activities and maintained efficient workflow across departments.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Education
High School Diploma - Health Care
Yulee High School
Yulee, FL05.2012
Skills
- Product Marketing
- Marketing and advertising
- Sales Strategies
- Computer literate
- Schedule management
- Document preparation
- Customer service excellence
- Confidential information handling
- Data analysis and reporting
- Communication skills
- Time management
- Team collaboration
- Problem resolution
- Presentation development
- Record keeping
- Customer relationship management
- Adaptability to change
- Customer service
- Positive attitude
- Data entry
- File organization
- Organizing and categorizing
- Excel spreadsheets
- Google doc, form, sheets efficient
- Appointment scheduling
- Professional and mature
- Strong problem solver
Timeline
Office Assistant
GenCo Generators
11.2024 - Current
Baker
Myself
12.2021 - Current
Network Marketing
Pampered Chef
05.2020 - 03.2021
Network Marketing
It Works
08.2015 - 08.2017
Certified Nursing Assistant
Angel Watch
04.2014 - 08.2015
Certified Nursing Assistant
Osprey Village
01.2013 - 12.2014
Childcare Provider
Yulee Baptist Learning Center
12.2011 - 01.2013
High School Diploma - Health Care
Yulee High School