Laura Smith
Henrico,VA
Summary
Dynamic professional with a proven track record in childcare, customer support, and sales. Fluent in English and Portuguese, with a passion for cross-cultural communication and language proficiency. Known for exceptional communication skills, dedication to learning, and fostering positive relationships. Seeking to leverage diverse experience and skills to contribute effectively within a progressive organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Childcare Provider
Private Care
06.2021 - Current
- Organized and supervised extracurricular activities, supporting children's development in diverse environments.
- Fostered a safe and stimulating environment, balancing playtime with educational activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Exchange Program
Au Pair in America
04.2019 - 04.2021
- Cultural Immersion and Adaptation.
- Language Learning and Communication.
- Personal Growth and Development.
- Travel and Exploration.
Sales Consultant
Santander Bank
01.2017 - 03.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Bachelor of Arts - Foreign Languages Education
Unigran
06.2025
High School Diploma -
Aggeo Pereira Do Amaral
Sorocaba - Brazil12.2016
Skills
- Bilingual Proficiency: Fluent in English and Portuguese, with strong translation and interpretation skills
- Childcare and Development: Skilled in creating nurturing environments for children's emotional and educational growth
- Customer Relationship Management: Proven ability to deliver outstanding customer service and support, ensuring high levels of client satisfaction
- Sales and Marketing: Experience in achieving and exceeding sales targets, with expertise in product demonstration and client engagement
- Adaptability and Growth: Quick learner with a proactive approach to continuous professional development
- Team Collaboration: Collaborative team player focused on achieving organizational objectives through effective communication and cooperation
Certification
- ESL (English as Second Language) - College of Dupage, Fall 2019
- Successful Negotiation: Essential Strategies and Skills - University of Michigan, February 2020 - May 2020
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Childcare Provider
Private Care
06.2021 - Current
Exchange Program
Au Pair in America
04.2019 - 04.2021
Sales Consultant
Santander Bank
01.2017 - 03.2019
Bachelor of Arts - Foreign Languages Education
Unigran
High School Diploma -
Aggeo Pereira Do Amaral