Anna Porter
Seeking Career Change
Jacksonville,FL
Summary
People focused Retention Specialist with 3 years of experience working in eCommerce industry. Committed to providing superb customer service and proficient in processing new accounts and explaining new services and products to interested customers. Experienced in managing others, driven and decisive with passion for building and retaining highly effective teams.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Retention Strategist
Fireside
Jacksonville, FL
11.2021 - 07.2022
- Developed new strategies for customer retention activities.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
Account Executive
Fireside
Jacksonville, United States
01.2020 - 11.2021
- Serviced accounts and proposed new products and services to maximize revenue.
- Created and executed account strategies to translate organizational goals into client activities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Prepared additional quotes for current clients to upsell products and services.
Intern
Fireside
Jacksonville, FL
09.2019 - 01.2020
- Collaborated with team members to help expand marketing channels.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Contributed to mock-ups, email campaigns and social media content.
English Teacher
Avalon English
Seoul, South Korea
05.2017 - 06.2019
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Oversaw work of teaching team to optimize student education.
Education
Bachelor of Arts - English Literature
University of North Florida
Jacksonville, FL 08.2011 - 06.2015
Skills
Customer Relations
Timeline
Retention Strategist
Fireside
11.2021 - 07.2022
Account Executive
Fireside
01.2020 - 11.2021
Intern
Fireside
09.2019 - 01.2020
English Teacher
Avalon English
05.2017 - 06.2019
Bachelor of Arts - English Literature
University of North Florida
08.2011 - 06.2015
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