Anna Quarles
Mint Hill,NC
Summary
Dynamic Operations Supervisor with a proven track record at United Parcel Service (UPS), enhancing team collaboration and optimizing logistical operations. Expert in operations management and staff supervision, I significantly reduced accident rates and improved efficiency. Skilled in performance monitoring and employee development, I excel in driving results and fostering strong customer relationships.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
United Parcel Service, UPS
Charlotte
05.2019 - Current
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
Education
Associate Of Business Administration - Business Administration
Thomas Edison State University
Trenton, NJSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Warehouse Operations
- Customer relationship development
- Management
- Logistics Coordination
- Scheduling Coordination
Timeline
Operations Supervisor
United Parcel Service, UPS
05.2019 - Current
Associate Of Business Administration - Business Administration
Thomas Edison State University