Anna Redinger
Rockford,MI
Summary
Driven professional with a proven track record at MVP Athletic Club, enhancing member experience through exceptional customer service and problem-solving skills. Excelled in teamwork and motivation, significantly contributing to a collaborative and efficient environment. Skilled in applying critical thinking and product knowledge to meet and exceed operational standards. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Members Services Team Member
MVP Athletic Club
07.2022 - Current
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
Education
High School Diploma -
Rockford High School
Rockford, MI05.2024
Skills
- Customer Service
- De-Escalation Techniques
- Dispute Resolution
- Team Leadership
- Problem-Solving
- Team Motivation
Certification
- First Aid and CPR Certification
- Water Safety Instructor Certification
Timeline
Members Services Team Member
MVP Athletic Club
07.2022 - Current
High School Diploma -
Rockford High School
- First Aid and CPR Certification
- Water Safety Instructor Certification
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