Anna Rhode
Longmont,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements
Overview
20
20
years of professional experience
Work History
Assistant Manager
America's Ink And Toner Supply Inc
05.2005 - Current
- Established and oversaw performance targets for call center associates.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised sales team of 25+ people, stepping in to support employees and deliver smooth sales processes for clients.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Teller, and Customer Service Representative
Bank Of The West
07.1999 - 01.2001
- Longmont, Louisville, Boulder
- Identified sales opportunities and referred customers to branch.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Barista, Assistant Manager
Barking Dog Cafe And Lounge
01.2003 - 07.2003
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Assessed job applications and made hiring recommendations to bring in top candidates.
- In charge of closing the store after my shift.
Education
2006
BA - undefined
Metropolitan State University
2005
Associate of Arts - Business
Front Range Community College
2002
Skills
- Staff Management
- Training and Development
- Reviewing Performance
- Sales and Closing
- Microsoft Office
- Accurate Recordkeeping
- Computer Literacy
- Confidence Building
Timeline
Assistant Manager
America's Ink And Toner Supply Inc
05.2005 - Current
Barista, Assistant Manager
Barking Dog Cafe And Lounge
01.2003 - 07.2003
Teller, and Customer Service Representative
Bank Of The West
07.1999 - 01.2001
BA - undefined
Metropolitan State University
Associate of Arts - Business
Front Range Community College
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