Anna Richardson
St. Petersburg,FL
Summary
Client Relationship Expert experienced in customer success strategies and account management. Managed high-value accounts while delivering tailored solutions that enhanced client satisfaction through effective communication and dedicated on-site support. Committed to fostering long-term client relationships and driving retention.
Overview
6
6
years of professional experience
Work History
Senior Manager of Client Success
Brand Innovators
Saint Petersburg, FL
03.2025 - Current
- Oversaw $4.5 million portfolio of strategic accounts, ensuring effective allocation fulfillment and engagement at national marketing summits.
- Cultivated strong client relationships through proactive communication and on-site event support.
- Travel extensively to deliver personalized customer success experiences, significantly enhancing sponsor satisfaction and retention.
- Aligned business goals of top-tier clients with appropriate brand marketers, panels, and events.
Clinical Integration Specialist
Aesthetic Management Partners
Saint Petersburg, FL
09.2024 - 11.2024
- Supported software integrations and implementations.
- Collaborated with sales and technical teams to improve client experience and provided post-sale support and training.
Senior Inside Account Manager - Call Rights
Worldwide Express/Unishippers
Saint Petersburg, FL
11.2022 - 04.2024
- Maintained 95%+ YoY customer retention across a $150K monthly margin book of business.
- Developed strong relationships with key stakeholders to enhance collaboration and communication.
- Coordinated logistics solutions tailored to client needs and business goals.
Inside Account Manager
Worldwide Express/Unishippers
Saint Petersburg, FL
08.2021 - 11.2022
- Managed 275 customer accounts, building relationships across end-users to C-suite stakeholders while driving satisfaction and retention.
- Conducted weekly account reviews, delivered cost analyses and custom reports, and supported franchisees to a corporate model while consistently meeting performance goals.
Account Executive
Worldwide Express
Naples, FL
08.2020 - 08.2021
- Managed full-cycle sales, building relationships with end-users, AP contacts, executives, and C-suite stakeholders.
- Generated qualified leads via targeted outreach and maintained a clean pipeline to consistently meet performance metrics.
Education
Bachelor of Arts -
Frostburg State University
Frostburg, MD05-2017
Skills
- Client relationship management
- Customer success strategies
- Customer retention
- Business development
- Team leadership
- Effective communication
- Software proficiency
- Event coordination
- Sponsorship fulfillment
Timeline
Senior Manager of Client Success
Brand Innovators
03.2025 - Current
Clinical Integration Specialist
Aesthetic Management Partners
09.2024 - 11.2024
Senior Inside Account Manager - Call Rights
Worldwide Express/Unishippers
11.2022 - 04.2024
Inside Account Manager
Worldwide Express/Unishippers
08.2021 - 11.2022
Account Executive
Worldwide Express
08.2020 - 08.2021
Bachelor of Arts -
Frostburg State University