Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic
Brent Baker

Brent Baker

St. Petersburg

Summary

Energetic and dynamic Business Professional with over seven years of experience in Business Development and Client Success. Skilled in managerial and organizational strategies aimed at enhancing team efficiency, growth for the business and boosting client retention.

Overview

12
12
years of professional experience

Work History

Senior Client Success Manager

Gartner
Fort Myers
04.2021 - Current
  • Manage client relationships across all levels, from the C-suite to junior IT professionals.
  • Mentor to new hires and interns.
  • Achieved 97% client retention, year over year.
  • Delivered over $15 million in client cost savings and avoidance.
  • Client Success Organization Associate Enablement Workshop Facilitator.
  • Developed strategic account plans to align services with client needs
  • Actively worked towards increasing upsell and cross-sell opportunities within existing accounts

National Account Executive

iHeartMedia
St. Petersburg
09.2020 - 04.2021
  • Net new business development.
  • Lead the national deployment of CBD advertisements.
  • 100k+ in sales within the first 6 months.
  • Developed strategic relationships with national brands to enhance advertising reach
  • Analyzed market trends to identify new business opportunities for clients

Senior Account Executive

Xerox - MT Business Tech
Holland
09.2018 - 09.2020
  • Manage a portfolio of 400 client accounts as the primary business liaison.
  • Drive new business through cold calling, lead research, and networking events.
  • Maintain and grow existing accounts through consistent communication and reliable service.
  • Consistently exceeded sales quota by 110% year over year.
  • Coordinated with cross-functional teams to ensure timely delivery of services and products
  • Developed strategies for increasing sales volume through existing clients as well as new ones

Assistant Manager

Journeys Shoes
Toledo
03.2013 - 02.2017
  • Consistently exceeded monthly sales goals by 150% for 13 consecutive months.
  • Managed inventory through effective purchasing and vendor coordination.
  • Developed and executed holiday promotions to drive revenue.
  • Trained staff and implemented cross-training to maintain productivity during absences.
  • Assisted in training new staff on company policies and customer service standards
  • Oversaw scheduling and staffing to meet business needs throughout peak hours

Education

Bachelor of Arts - Business Administration And Management

University of Toledo
Toledo, OH
05.2018

High School Diploma -

Clay High School
Oregon, OH
05.2013

Skills

  • Business development
  • Account management
  • Client relationship management
  • Sales forecasting
  • Innovation strategy
  • Business development
  • Account management
  • Client relationship management
  • Sales forecasting
  • Innovation strategy

Courses

  • Technical Support Fundamentals, Google
  • Six Sigma White Belt, The Council for Six Sigma
  • AI Essentials, Google

Timeline

Senior Client Success Manager

Gartner
04.2021 - Current

National Account Executive

iHeartMedia
09.2020 - 04.2021

Senior Account Executive

Xerox - MT Business Tech
09.2018 - 09.2020

Assistant Manager

Journeys Shoes
03.2013 - 02.2017

Bachelor of Arts - Business Administration And Management

University of Toledo

High School Diploma -

Clay High School

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