Kortivity, Bullhorn, Recruiterbox, Newton, Avionte, Salesforce, Hubspot
Shelley Fincher
Client Success Manager & Senior Recruiter
Leander,TX
Summary
Dynamic Client Success Manager and Senior Recruiting Lead with 6 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Success Manager/Senior Technical Recruiter
Recruitability
Austin, TX
08.2022 - Current
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.
- Interviewed candidates using different interview methods and approaches.
- Sourced and selected applicants for technical positions within company.
- Cultivated in-depth understanding technical trends and hiring desires.
- Partnered with Vice President of Direct Hire Services to ascertain hiring needs and subsequently provide candidate recommendations.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Amassed $20k in new business in Q1
Account Manager/Senior Technical Recruiter
Akkodis- Adecco Group
Austin, TX
01.2020 - 08.2022
- Metrics remained above baseline over my tenure
- Average 7 Submits week
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
- Interviewed candidates using different interview methods and approaches.
- Wrote and posted technical job descriptions
- Used Boolean searches to develop applicant portfolios for expected openings.
- Cultivated in-depth understanding of technical industry trends and hiring desires.
Talent Acquisitio Lea- Technical, Sales, Marketing
Austin Staffing, INC
Austin, TX
06.2018 - 01.2020
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed recruiting strategies to identify qualified candidates and build network.
- Developed campaigns and specific marketing strategies for clients.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Average 50 attempts to reach a day via phone, LinkedIn, email.
Education
Associate of Arts - Culinary And Hospitality
Texas Culinary Academy
Austin , TX 02.2009 -
Bachelor of Arts - Business Communications
Texas State University
San Marcos, TX 08.2003 -
Skills
Talent developmentClient relations and retentionMicrosoft officePersuasiveAccount ManagementCalendar and Scheduling SoftwareFull cycle recruitingCandidate pipeline managementSalary and benefits negotiations
Client relationship management
Client renewals and prospecting
Revenue Generation
Research and due diligence
Understanding of client business requirements
Client satisfaction management
Additional Information
Entrepreneurial Accomplishment:
Came up with an adaptive clothing concept for children with disabilities, BerkBloom LLC. My concept was published in the Austin American Statesman.
https://www.statesman.com/story/news/coronavirus/2020/09/08/mom-creating-adaptive-clothing-line-for-kids/42520489/
Accomplishments
- Participated in community events, including seminars and workshops which reached new prospective clients and resulted in the establishment of 3 new contracts.
- Alleviated customer issues immediately through careful research, case triaging and active listening, enabling problems to be remedied before escalation.
- Collaborated with team of 6 in the development of Contract Recruiting Services.
Software
Timeline
Client Success Manager/Senior Technical Recruiter
Recruitability
08.2022 - Current
Account Manager/Senior Technical Recruiter
Akkodis- Adecco Group
01.2020 - 08.2022
Talent Acquisitio Lea- Technical, Sales, Marketing
Austin Staffing, INC
06.2018 - 01.2020
Associate of Arts - Culinary And Hospitality
Texas Culinary Academy
02.2009 -
Bachelor of Arts - Business Communications
Texas State University
08.2003 -
Writing, reading, market research, cooking
I started a blog a few years ago, which my long term goal is to write a book, I am very interest in researching market trends and the economy, I went to culinary school because cooking is a passion of mine outside of work.
Writing, reading, market research, cooking
I started a blog a few years ago, which my long term goal is to write a book, I am very interest in researching market trends and the economy, I went to culinary school because cooking is a passion of mine outside of work.