Kortivity, Bullhorn, Recruiterbox, Newton, Avionte, Salesforce, Hubspot
Shelley Fincher
Client Success Manager & Senior Recruiter
Leander,TX
Summary
Dynamic Client Success Manager and Senior Recruiting Lead with 6 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Success Manager/Senior Technical Recruiter
Recruitability
Austin, TX
08.2022 - Current
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.
- Interviewed candidates using different interview methods and approaches.
- Sourced and selected applicants for technical positions within company.
- Cultivated in-depth understanding technical trends and hiring desires.
- Partnered with Vice President of Direct Hire Services to ascertain hiring needs and subsequently provide candidate recommendations.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Amassed $20k in new business in Q1
Account Manager/Senior Technical Recruiter
Akkodis- Adecco Group
Austin, TX
01.2020 - 08.2022
- Metrics remained above baseline over my tenure
- Average 7 Submits week
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
- Interviewed candidates using different interview methods and approaches.
- Wrote and posted technical job descriptions
- Used Boolean searches to develop applicant portfolios for expected openings.
- Cultivated in-depth understanding of technical industry trends and hiring desires.
Talent Acquisitio Lea- Technical, Sales, Marketing
Austin Staffing, INC
Austin, TX
06.2018 - 01.2020
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed recruiting strategies to identify qualified candidates and build network.
- Developed campaigns and specific marketing strategies for clients.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Average 50 attempts to reach a day via phone, LinkedIn, email.
Education
Associate of Arts - Culinary And Hospitality
Texas Culinary Academy
Austin , TX 02.2009 -
Bachelor of Arts - Business Communications
Texas State University
San Marcos, TX 08.2003 -
Skills
Talent developmentundefined
Additional Information
Entrepreneurial Accomplishment:
Came up with an adaptive clothing concept for children with disabilities, BerkBloom LLC. My concept was published in the Austin American Statesman.
https://www.statesman.com/story/news/coronavirus/2020/09/08/mom-creating-adaptive-clothing-line-for-kids/42520489/
Accomplishments
- Participated in community events, including seminars and workshops which reached new prospective clients and resulted in the establishment of 3 new contracts.
- Alleviated customer issues immediately through careful research, case triaging and active listening, enabling problems to be remedied before escalation.
- Collaborated with team of 6 in the development of Contract Recruiting Services.
Software
Timeline
Client Success Manager/Senior Technical Recruiter
Recruitability
08.2022 - Current
Account Manager/Senior Technical Recruiter
Akkodis- Adecco Group
01.2020 - 08.2022
Talent Acquisitio Lea- Technical, Sales, Marketing
Austin Staffing, INC
06.2018 - 01.2020
Associate of Arts - Culinary And Hospitality
Texas Culinary Academy
02.2009 -
Bachelor of Arts - Business Communications
Texas State University
08.2003 -
Writing, reading, market research, cooking
I started a blog a few years ago, which my long term goal is to write a book, I am very interest in researching market trends and the economy, I went to culinary school because cooking is a passion of mine outside of work.
Writing, reading, market research, cooking
I started a blog a few years ago, which my long term goal is to write a book, I am very interest in researching market trends and the economy, I went to culinary school because cooking is a passion of mine outside of work.
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