Anna Rico
YMCA Blue Ridge Assembly
Chesterfield,VA
2
Years of experience
I am currently 21 years old working as a Guest Services Representative, and I'm looking to broaden my horizons and get as much experience as I can in various departments! I love to travel and go on outdoor adventures, and am passionate about learning and committed to continual improvement. I enjoy being active and going on trips with friends, and I'm always up for seeing new sights.
Work History
Housekeeping Attendee
6 Months- Ensured rooms were flipped and organized to YMCA standards
- Transferred heavy linen bags up stairs and to/from various buildings
- Worked in a timely manner to make sure rooms were thoroughly cleaned before guest arrival
Dining Room Attendee
6 Months- Ensured guest's needs were fulfilled during dining hours
- Efficiently cleaned and sanitized dining area after meal times
- Coordinated with other team members to make sure tasks were done
Guest Services Associate
6 Months- Handled guest concerns via phone, email and in-person
- Prepared supplies and keys for large groups and ensured proper equipment prior to arrival
- Multitasked during busy hours
- Occasionally transported guests to and from lodging
Patient Care Coordinator
1 Year 7 Months- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Addressed patient's concerns and complaints in a timely and empathetic manner.
- Obtained informed consent and payment documentation from patients and filed in system.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Education
High School
GPA: 3.4
Skills
Complaint handling
Guest relations
Check-in and Check-out procedures
First aid training
Transportation arrangements
Data entry
Hospitality experience
Housekeeping coordination
Greeting and directing
Room assignment
Detail-oriented
Timeline
Housekeeping Attendee
YMCA Blue Ridge Assembly
04.2026 - CurrentRead More
Dining Room Attendee
YMCA Blue Ridge Assembly
04.2026 - CurrentRead More
Guest Services Associate
YMCA Blue Ridge Assembly
04.2026 - CurrentRead More
Patient Care Coordinator
Vacca Family Dentistry
09.2024 - 04.2026Read More
Manchester High School
High School
Read More