ANNA M. RIVAS
MIAMI,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Land Title Services
06.2020 - Current
- Delivered tailored customer service, resolving inquiries and enhancing client satisfaction.
- Executed documentation for title searches, ensuring accuracy and compliance.
- Coordinated all parties for seamless closing process, leading to timely transactions.
Home Lending Advisor
Chase Bank
07.2017 - 05.2020
- Provided tailored customer service across multiple branch locations, enhancing client satisfaction.
- Managed multiple computer systems concurrently, ensuring timely and accurate submission of documents.
- Facilitated first-time homebuyer workshops at various branches, educating clients on available mortgage options.
Loan Officer
PRMG Paramount Residential Mtg
03.2015 - 08.2017
- Originated loans by collaborating with homebuyers and operations teams to follow guidelines for timely closings.
- Partnered with several local community centers in Dade and Broward counties to offer resources on budgeting, credit assistance, and foundational preparation for homeownership.
- Evaluated client financials to determine loan eligibility and risk assessment.
Loan Officer
Capital Partners
05.2014 - 03.2015
- Managed CRM system leads, delivering customer service that facilitated successful closings.
Education
Bachelor of Science - Psychology and Business Management
Nova Southeastern University
MIAMI, FL, United States05-2011
Skills
- English (Fluent)
- Spanish (Fluent)
Timeline
Customer Service Representative
Land Title Services
06.2020 - Current
Home Lending Advisor
Chase Bank
07.2017 - 05.2020
Loan Officer
PRMG Paramount Residential Mtg
03.2015 - 08.2017
Loan Officer
Capital Partners
05.2014 - 03.2015
Bachelor of Science - Psychology and Business Management
Nova Southeastern University